- Supervise the Communication support in the performance of their duties and the general execution of the day-to-day activities.
- Assist the Voice & Data Teams.
- Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints.
- Escalate unsolved problems according to the escalation procedures.
- Define routine checks and backups.
- Prepare regular reports regarding the PBX and the data network performance.
- Responsible for the maintenance and upgrades of the NMSs (network management system).
- Send Incident Notification reports to different depts. before the planned outage.
- On-call in case of emergency.
- Plan shift schedule.
- Review the opened trouble tickets and ensure that all requests are coordinated, monitored, logged, and resolved appropriately
- Ensure that the operation of the NOC meets customer SLA requirements
- Study system enhancement, integration, analysis, design, etc.)
- Receive inquiries from different teams regarding current or planned projects and take appropriate action to resolve problems or plan for upgrades.
- Takes appropriate action to resolve problems or plan for upgrades upon inquiries Received from different teams regarding current or planned projects.
Bachelor’s Degree in Computer Science, IT, or a similar field.6+ years of experience in the same field & job title.Technical expertise in data modeling, data integration, and segmentation techniques.Knowledge of programming languages (e.g. Java and Python).Hands-on experience with SQL database design.Excellent English language, Writing, and Speaking.Ability to effectively manage data and its securityDemonstrated knowledge of data storage procedures.