1- Handling the whole set up process
2- Hiring Candidates according the company’s portfolio in KSA.
3- Customer care daily operations plan for new projects and process
4- I real time monitor my queue.
5- I do headcount planning and team internal structure and division.
6- I create KPIs per function and per line of business.
7- Planning for Social media handling scripts and process.
8- Back office and after sales planning with surveys
9- Daily, weekly and monthly reports analysis
10- Customer service planning through calls & e-mails handling training.
11- complaints follow up and handling
12- Online orders confirmation and complaints handling.
Bachelor degree.5 years’ experience in call center industry.Arabic and English speaker Flexibility with having rotational days off.Intermediate level of computer literacy - MS Office - Word, Excel and email business writing.Basic ability to use all social media platforms: Facebook, Instagram, twitter, whatsApp..Khaligi slang is an advantage.