We are looking for an Employee Operations and Experience Specialist to join our Human Resources department for a full-time remote position based in Syria. You will manage day-to-day employee operations and contribute to building a positive work environment that enhances employee satisfaction and loyalty.

Tasks and Responsibilities:

• Manage the full employee lifecycle: onboarding, internal transfers, and offboarding procedures.
• Update and maintain employee data and files in HR systems (HRIS), ensuring accuracy.
• Monitor attendance, leaves, and prepare payroll inputs in coordination with the finance department.
• Respond to employee inquiries and process requests promptly and professionally.
• Design and implement employee experience initiatives, motivation and recognition programs, and internal events.
• Prepare employee satisfaction surveys, analyze results, and propose actionable improvement plans.
• Contribute to the development of internal policies and procedures and optimize work processes.
• Prepare periodic HR reports and KPIs (turnover rate, satisfaction, attendance).

Requirements:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• 2 to 5 years of experience in HR operations or employee affairs.
• Familiarity with the principles of organizational psychology and human behavior in the workplace, and an understanding of factors influencing employee satisfaction and motivation.
• Knowledge of Employee Experience and Employee Care concepts and best practices in employee welfare.
• Ability to listen actively, handle employee needs and issues with empathy and professionalism, and maintain confidentiality.
• Proficiency in HR Information Systems (HRIS) and Microsoft Excel.
• Excellent communication and interpersonal skills with strong organizational abilities and attention to detail.
• Ability to work independently remotely and maintain punctuality.
• Fluency in Arabic; good command of English is an added advantage.
• Must reside in Syria with a stable internet connection.