What you will do

• Provide supervisory management for all Service Advisors, leading a reception team to maintain professionalism and efficiency.
• Cultivate a customer-centric environment by promoting excellent customer service values and ensuring customer satisfaction.
• Ensure accurate flow of customer and vehicle information, guaranteeing vehicles are fixed right the first time and delivered as promised.
• Uphold departmental procedures and promote a clean, safe, and customer-centric environment.
• Track the financial performance of each direct employee responsible for selling labor hours and other sales.

 About the team

Reporting to the Aftersales Manager, you'll be part of a bustling workshop environment, liaising with the workshop team and providing assistance to other departments and customers.

Skills

Required skills to be successful

• Minimum 2-3 years of experience as a Reception Supervisor in the automotive industry.
• Proven track record of effectively managing day-to-day operations and supervising a team
• Proficiency in MS Office; SAP knowledge is an added advantage.
• Fluency in Arabic is a plus.

What equips you for the role

• Degree in Mechanical Engineering or related technical automotive field.
• Recent experience as a Reception Supervisor or Manager in the automotive industry.
• Effective communication skills and strong supervisory competence.
• Ability to lead changes in the workplace and drive results.
• Problem-solving and leadership abilities with a knack for driving positive changes