- Overseeing Export Operations: Take charge of all export-related activities.
- Inquiry Form Preparation: Create inquiry forms for Full Container Load (FCL) and Less than Container Load (LCL) shipments.
- Liaising with Overseas and Local Agents: Communicate with international and domestic agents regarding freight inquiries.
- Collaboration with Local Shipping Lines and Agents: Interact with local shipping companies and agents for freight inquiries and arrangements.
- Client Coordination: Coordinate with clients, providing them with quotation formats and addressing their inquiries.
- Agent Coordination: Engage with agents, utilizing agent inquiry formats and ensuring smooth communication.
- Collaboration with Third-Party Logistics Providers (3PL): Coordinate with 3PL providers, utilizing specific inquiry formats.
- Miscellaneous Operational Tasks: Handle various operational duties as required.
- Rate Distribution: Regularly send freight rates to clients.
- Document Management: Coordinate with the team to address any missing documents in files and update the system accordingly.
- Credit and Debit Notes Handling: Receive credit and debit notes, forwarding them to the accounts department.
- Accounts Coordination: Collaborate with the accounts team regarding payables and receivables related to export operations.
- File Management: Open and close files in the system and following end to end, maintaining both electronic and hard-copy records
- Data Entry: Enter all relevant data into the system accurately.
- Reporting: Provide reports to the head of the freight department and other relevant departments as needed.
- Document Reception: Receive and manage export-related documents.
- Registry Maintenance: Maintain a registry of all export-related documents.
- Arrival Notification: Send arrival notifications to relevant parties upon shipment arrival
- Ensure smooth and timely process flow and updating the customer by email.
- Track and trace shipments as required.
- Utilize Process Monitors and Workflows on daily basis
- Ensure documents are timely sent customers or 3PL.
- Meet compliance at all times to regulations.
- Understand department process flow, constantly looking for areas of improved efficiency
- Coordinating with customers in case of missing documents in files and updating in system.
And other miscellaneous operational tasks