- Responsible for assist our customers with technical problems when using our services.
- Coordinate mentorship programs for new customer service representatives.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share with our Sales, operation and Marketing teams
- Acknowledging and resolving customer complaints
- Follow up with customers’ requirements and answer the questions
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels (emails/calls)
Bachelor’s degree required.Must have experience at least 1 years as customer service specialist.Understanding of how CRM systems workMulti-tasking abilitiesPatience when handling tough cases.