- Responding to customer’s calls
- Management and resolve customer complaints
- Identifying and escalate issues to supervisors
- Providing product and service information to customers
- Researching required information using available resources
- Documenting all calls' information according to standard operating procedures
- Adhering to defined procedures, standards and performance expectations
Fluency in the Language B2/ C1Sales experience is preferred Call center experience is a preferredGraduates