•Handle customers' transactions according to LOB nature.& following set process /scenario and KPIs.
•Stay up-to-date with all the services and products knowledge.
•Keep clients’ and customers’ data confidential
•Providing Basic Information to customers on accounts, orders, payments..etc.
•Identify and assess customers’ needs to achieve satisfaction.
•Provide accurate and complete information by using the right methods/tools.
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
•Adhere to schedule, attendance, and break time.
•Researching required information using available resources.
•Build customer interest in the service and the product (Upselling if applicable).
•Communicate positively with all involved parties in order to facilitate service delivery.
Customer Support Specialist● Fluent English speaker (C1)● Graduate● Experience as a Customer Support Specialist or similar CS role is a plus ● Familiarity with our industry is a plus● Excellent communication and problem-solving skills● Multi-tasking abilities● Patience when handling tough cases