- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
- Develop strong understanding of our products and solutions for all stakeholders to serve the customer effectively.
- Use a thorough knowledge of information resources and Service practices to resolve and record customer complaints and escalate any unresolved issues.
- Ensure customer inquiries/complaints arising from different sources are accurately resolved, recorded and unresolved issues are escalated through appropriate channels.
- Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Advise customers on the adoption of digital services and education of users to deliver great customer experiences using on-line technology.
- Ensure customers are referred to appropriate channel for the completion of out-of-scope transactions.
Minimum 2 years of experience in the Automotive industry, preferably femalesBachelor degree in any related fieldMust have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.