Job Purpose:

Responsible for providing vision and setting strategy of the “Students Service Center” and the Office of Student Services for both undergraduate, graduate programs, and their related call center and digital services, through designing, planning, organizing efficient operating procedures from ground up to ensure a seamless flow and delivery of superior student services. This is further achieved by the assurance of effective communication and interpretation of academic rules and regulations, deadlines, announcements, and procedures to students, parents and ESLSCA Community.

Education:Bachelor’s degree in any relevant field.Post Graduate degrees or diploma is preferred.Ph.D. or Doctorate degrees is a plusExperience:15 to 20 years of experience in Students Affairs, Student Services Experience in Educational Institutes is a must.Experience in Managing different teams handling various programs.Skills:Proven track record of successfully developing new organizational units or programs within higher education, demonstrating strong leadership in initiating and managing changeHighly advanced presentation and public speaking skills.A mature attitude toward interpersonal relationships, ability to work with others as a team member and the ability to cope with stressful situations in a calm and professional manner are imperative. A diplomat troubleshooter who can deal with “difficult” clientele.Advanced acquisition and dissemination abilities, acting simultaneously as operational generalist and specialist with broad familiarity of various university-wide procedures and specialized knowledge of job-specific functions.A perfect sense of professionalism, time management and excellent oral and written communication skills in both Arabic and English are necessary. Excellent judge of characters to filter the different requests received then either give an accurate and immediate service or direct it to the right channel. Be well informed of the whole institution’s rules and regulations as well as the specific job of each other staff in the department to be able to convey and/or perform them in a confident and convincing manner.Must be able to cope with the wide range of economic/cultural and ethnic levels of the customers.Excellent Planning & Organizing skills.Accuracy and attention to detailsVery good leadership skills & ability to lead change and pursue implementation of new initiatives.Very Good level of punctuality and accountability.Knowledge of “Power Campus” System is preferred.Excellent knowledge of all MS. applications (Word, PowerPoint, Excel…)