Have you created the perfect music playlist? Apply to this opportunity today!ModSquad has partnered with a
top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.
This is a
fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound web messages in
Arabic and
English.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in
Arabic and
EnglishOrientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
- 40 hours per week are required for the 4-week orientation and nesting period.
- Orientation: 3 days, 4 AM - 1 PM
- Nesting: 15 days, 4 AM - 1 PM
- Production: Daily, 7 AM - 10 PM
- If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
- Project Commitments:
- -- 25 hours per week
- -- 8 hours are required on Saturday and/or Sunday).
- -- 90 days (as needed by ModSquad)
Who Are You?
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You've provided Customer Support via inbound web messages in the past.
- You've provided web messaging support to 3-5 customers at the same time.
- You are professional/business level proficient in Polish and English.
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended