Call Center Agent

الإمارات - Dubai United Arab Emirates
  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • provide information to the customer about our products and create lead using proper lead type.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
  • Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

  • Prior exposure to working in a call center or customer service support profile.
  • Good command of verbal communication skills to intrigue the listener and provide accurate information.
  • Ability to multi-task.
  • Strong command of handling relevant computer operation activities to boost overall work productivity.
  • Polished convincing and negotiations skills.
  • Portraying a positive outlook towards suggestions from the management related to required improvements.
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt