Who Are We? 

Hey there! We’re QwK, revolutionizing the delivery game with our top-notch, speedy service. Now, we’re on the lookout for a superstar Fleet & Rider Relations Manager to keep our operations running smoothly and our service standards sky-high.

What’s This Role All About? 

As our Fleet & Rider Relations Manager, you’re the heartbeat of our delivery operations. You’ll be hustling to recruit top-tier riders, ensuring they're well-trained, and maintaining the stellar service quality that QwK is known for. You’ll work closely with the Riders' Team Leader to ensure every package delivered is a testament to our commitment to excellence.

Here’s What You’ll Be Getting Up To:

• Rider Acquisition: Scout and recruit the best riders who are quick, reliable, and always ready with a smile.
• Training & Onboarding: Onboard new recruits with comprehensive training, ensuring they know the ins and outs of delivering excellence.
• Service Quality Assurance: Constantly monitor and uphold our high service standards. You’ll be the guardian of quality, making sure every delivery is perfect.
• Ongoing Support & Development: Offer continuous support and development opportunities for our riders, helping them grow and succeed in their roles.
• Liaison Work: Serve as the key link between riders and the Riders' Team Leader, ensuring smooth communication and operations.
• Logistics Management: Oversee the logistics of our delivery operations to ensure efficiency and effectiveness in our service delivery.

 

Who’s Right for the Job?Experienced Leader: You have a minimum of 3 years in fleet management, ideally within a similar fast-paced, high-standard delivery environment.People Person: Skilled at building relationships and fostering a team-oriented atmosphere.Problem Solver: Quick thinking and proactive at tackling challenges.Detail-Oriented Organizer: Meticulous with details and obsessed with efficiency.Passionate Innovator: Driven to maintain high standards and continuously improve delivery experiences.Network: Holds or can immediately acquire an outstanding network of riders, third party rider suppliers and riders' team leaders within Madinaty and ShoroukWhy You’ll Love Working With Us:Join a trailblazing team that’s setting new standards in the delivery industry.Thrive in a vibrant, fast-paced environment where no two days are the same.Grow your skills in a company that values innovation and personal development.Enjoy a diverse, inclusive workplace where everyone’s contribution is valued.Ready to Roll? If you’re pumped about making a difference in logistics and think you’ve got what it takes, send us your resume and a quick note on why you’re the perfect match for this role. Check your spam to ensure you don’t miss our response!