Call Center Agent

  • Attend and manage formal calls and provide accurate and concise information without any delay.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Keep the customer interested in the features and utility of a product through effective telephonic communication.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

  • Expertise in working as a call center professional in a professional agency or BPO.
  • Strong phone and verbal communication skills.
  • Showing high efficiency along with handling several tasks in the daily routine.
  • Good computer skills.
  • Refined communication skills with an ability to persuade customers.
  • Ready to adapt and elevate existing skills based on improvement feedback.
Post date: 19 May 2024
Publisher: Bayt
Post date: 19 May 2024
Publisher: Bayt