وظائف خدمة عملاء في سوريا

<p>We are looking for a motivated, customer-focused, and creative team member to join our retail team in Syria. The role combines *Social Media Management, Online Customer Service, and In-Store Sales*.</p><p>&nbsp;</p><p>The ideal candidate should have experience managing social media pages, communicating with customers professionally, and achieving sales targets.</p><p>&nbsp;</p><p>Key Responsibilities</p><p>* Manage and monitor the company’s *Facebook, Instagram, and WhatsApp* channels.</p><p>* Publish posts, stories, promotions, and product content according to the approved schedule.</p><p>* Ensure all content is published *accurately and on time*.</p><p>* Respond to customer messages, comments, and inquiries *quickly, professionally, and politely*.</p><p>* Provide customers with accurate information about products, prices, availability, offers, and store locations.</p><p>* Convert online inquiries into *sales and store visits* whenever possible.</p><p>* Follow up with potential customers and encourage them to complete their purchases.</p><p>* Work as a *Retail Sales Executive* inside the store and actively assist customers with their purchases.</p><p>* Understand customer needs and recommend suitable products.</p><p>* Achieve assigned *sales targets and KPIs*.</p><p>* Coordinate between online customers and the store team when needed.</p><p>* Identify customer feedback, questions, and common issues and report them to management.</p><p>* Suggest *new ideas, promotions, content, and sales activities* that are suitable for the local market.</p><p>* Stay updated with social media trends and customer preferences.</p><p>* Maintain a professional brand image across both online and in-store customer interactions.</p><p>&nbsp;</p><p>Requirements</p><p>* Previous experience in *Social Media, Customer Service, Retail Sales, or a similar role*.</p><p>* Good knowledge of *Facebook, Instagram, and WhatsApp Business*.</p><p>* Strong communication and customer-service skills.</p><p>* Good sales and negotiation skills.</p><p>* Ability to respond quickly and professionally to customers.</p><p>* Strong time management and ability to meet publishing deadlines.</p><p>* Creative mindset with the ability to suggest new ideas.</p><p>* Comfortable working in a fast-paced retail environment.</p><p>* Ability to work independently while also supporting the store team.</p><p>* Presentable, energetic, responsible, and customer-focused.</p><p>&nbsp;</p><p>Key Performance Indicators (KPIs)</p><p>* On-time social media publishing.</p><p>* Customer response time.</p><p>* Customer satisfaction and quality of communication.</p><p>* Online inquiries converted into sales.</p><p>* Monthly in-store sales performance.</p><p>* Achievement of assigned sales targets.</p><p>* Quality and consistency of social media activity.</p><p>* New ideas and initiatives that contribute to sales and customer engagement.</p>

<p>&nbsp;</p><ul><li><strong>متابعة العطاءات والمناقصات</strong>:<ul><li>البحث عن العطاءات الجديدة في قطاع الشبكات والاتصالات.</li><li>تجهيز الوثائق المطلوبة بالتنسيق مع الفريق الفني والإداري.</li><li>متابعة حالة العطاءات وتقديم تقارير دورية للإدارة.</li></ul></li><li><strong>إدارة علاقات العملاء (B2B &amp; B2C)</strong>:<ul><li>زيارة العملاء الحاليين والمحتملين بشكل دوري.</li><li>تقديم عروض المنتجات والخدمات التقنية بشكل احترافي.</li><li>بناء علاقات طويلة الأمد مع العملاء لضمان استمرارية التعاون.</li><li>متابعة احتياجات العملاء وحل المشاكل أو الاستفسارات بسرعة.</li></ul></li><li><strong>التسويق والمبيعات للمنتجات</strong>:<ul><li>التعريف بالمنتجات الجديدة (سويتشات، راوترات، أنظمة VoIP، حلول أمن شبكي).</li><li>إعداد عروض الأسعار ومتابعتها حتى إغلاق الصفقة.</li><li>تحقيق الأهداف الشهرية والسنوية للمبيعات.</li><li>التنسيق مع قسم التسويق لرفع الحملات الإعلانية على المنصات الرقمية.</li></ul></li><li><strong>التقارير والمتابعة</strong>:<ul><li>إعداد تقارير يومية/أسبوعية عن عدد العطاءات، العملاء الذين تمت زيارتهم، والعروض المقدمة.</li><li>متابعة الفواتير والدفعات (فواتير، شيكات، مشتريات).</li><li>رفع تقارير الإنجاز للإدارة مع مقارنة بالأهداف المحددة.</li></ul></li></ul>

<p><strong>Company Name:</strong> Al-Aji Real Estate Development Company</p><p><strong>Working Hours:</strong> From 9:00 AM to 6:00 PM (Full-time)</p><p><strong>Job Objective</strong></p><p>Manage and organize the company's data and information, and prepare administrative and accounting reports using office software to support daily decision-making and ensure the efficiency and accuracy of real estate and accounting operations.</p><p><strong>Key Duties and Responsibilities</strong></p><ul><li><strong>Data Management and Development:</strong><ul><li>Collect, categorize, and periodically update data on clients, projects, and real estate sales.</li><li>Design and build advanced models and spreadsheets using <strong>Microsoft Excel</strong> to track performance and operations.</li></ul></li><li><strong>Accounting and Financial Support:</strong><ul><li>Enter and review daily financial transactions, receipts, and expenses in coordination with the finance department.</li><li>Follow up on client installments, due payments, and prepare preliminary account statements.</li><li>Reconcile financial data recorded in systems with paper documents and shifts.</li></ul></li><li><strong>Reporting and Documentation:</strong><ul><li>Draft and formulate official letters, contracts, and periodic reports using <strong>Microsoft Word</strong>.</li><li>Extract analytical and statistical reports on sales trends and real estate projects and submit them to management.</li></ul></li><li><strong>Archiving and Information Preservation:</strong><ul><li>Establish a secure and easily accessible electronic and paper filing system for all company papers and documents.</li><li>Ensure full confidentiality of company and client data and information.</li></ul></li></ul><p><strong>Required Qualifications and Skills</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in Information Systems, Office Administration and Data Processing, Commerce/Accounting, or any related field.</li><li><strong>Technical Experience:</strong><ul><li>Full proficiency in <strong>Microsoft Excel</strong> (formulas, Pivot Tables, and data organization).</li><li>Excellent mastery of <strong>Microsoft Word</strong> (formatting reports and drafting letters).</li></ul></li><li><strong>Accounting Skills:</strong> Strong knowledge of basic accounting principles, bookkeeping, and account tracking.</li><li><strong>Personal Skills:</strong> Extreme precision in handling numbers, high organizational skills, and the ability to manage time and work under pressure.</li></ul>

<p>1.Oversee the development of services and products’ addressable market, yearly targets, and marketing plans, while directing lifecycle, positioning, and performance to ensure achievement of KPIs, profitability, usage, loyalty, and customer base growth.<br>2.Drive strategic business relations with service providers, expand E-payment services, ISP products, and mobile applications roadmap, and supervise competitor analysis to recommend corrective actions.<br>3.Direct loyalty programs to reduce churn rate, enhance customer satisfaction, and champion initiatives to up-sell and expand service penetration.<br>4.Provide strategic oversight of Syriatel brand, image, and identity through media plans, campaigns, advertising channels, digital platforms, and corporate communications.<br>5.Lead the planning and execution of corporate events, ensure alignment of advertising materials with corporate identity, and champion CSR initiatives to strengthen Syriatel’s image.<br>6.Guide market segmentation, competitor intelligence, and research (quantitative/qualitative, SWOT) to identify opportunities and define penetration strategies.<br>7.Monitor the implementation of yearly master coverage plans and ensure resolution of coverage complaints, expand market share and increase revenue.<br>8.Lead international and national roaming &amp; interconnection business by managing partner relations, overseeing product development, and driving pricing/agreements strategies to maximize financial growth.</p>

<p>Job Description:<br>Salary $200 to $300&nbsp;</p><p>We are looking for a receptionist to join our team, responsible for greeting visitors and clients, answering inquiries, organizing appointments and communications, while maintaining professional and excellent service.</p><p>Responsibilities:</p><ul><li>Welcome visitors and clients in a professional manner.</li><li>Answer phone calls and inquiries and direct them to the appropriate department.</li><li>Organize appointments and visit schedules.</li><li>Register and follow up on visitor and client data as needed.</li><li>Receive and distribute correspondence and documents.</li><li>Coordinate with various departments to facilitate client and visitor needs.</li><li>Maintain the organization of the reception area.</li><li>Perform simple administrative tasks related to reception.</li></ul><p>Requirements:</p><ul><li>Appropriate qualification.</li><li>Previous experience in reception or customer service is preferred.</li><li>Good communication skills and interpersonal skills.</li><li>Ability to use a computer and Microsoft Office programs.</li><li>Professional appearance and tact in dealing with others.</li><li>Ability to work within a team and handle work pressure.</li><li>Punctuality and professional discipline.</li></ul>