E-marketing Jobs in Syria

<p>We are looking for a motivated, customer-focused, and creative team member to join our retail team in Syria. The role combines *Social Media Management, Online Customer Service, and In-Store Sales*.</p><p>&nbsp;</p><p>The ideal candidate should have experience managing social media pages, communicating with customers professionally, and achieving sales targets.</p><p>&nbsp;</p><p>Key Responsibilities</p><p>* Manage and monitor the company’s *Facebook, Instagram, and WhatsApp* channels.</p><p>* Publish posts, stories, promotions, and product content according to the approved schedule.</p><p>* Ensure all content is published *accurately and on time*.</p><p>* Respond to customer messages, comments, and inquiries *quickly, professionally, and politely*.</p><p>* Provide customers with accurate information about products, prices, availability, offers, and store locations.</p><p>* Convert online inquiries into *sales and store visits* whenever possible.</p><p>* Follow up with potential customers and encourage them to complete their purchases.</p><p>* Work as a *Retail Sales Executive* inside the store and actively assist customers with their purchases.</p><p>* Understand customer needs and recommend suitable products.</p><p>* Achieve assigned *sales targets and KPIs*.</p><p>* Coordinate between online customers and the store team when needed.</p><p>* Identify customer feedback, questions, and common issues and report them to management.</p><p>* Suggest *new ideas, promotions, content, and sales activities* that are suitable for the local market.</p><p>* Stay updated with social media trends and customer preferences.</p><p>* Maintain a professional brand image across both online and in-store customer interactions.</p><p>&nbsp;</p><p>Requirements</p><p>* Previous experience in *Social Media, Customer Service, Retail Sales, or a similar role*.</p><p>* Good knowledge of *Facebook, Instagram, and WhatsApp Business*.</p><p>* Strong communication and customer-service skills.</p><p>* Good sales and negotiation skills.</p><p>* Ability to respond quickly and professionally to customers.</p><p>* Strong time management and ability to meet publishing deadlines.</p><p>* Creative mindset with the ability to suggest new ideas.</p><p>* Comfortable working in a fast-paced retail environment.</p><p>* Ability to work independently while also supporting the store team.</p><p>* Presentable, energetic, responsible, and customer-focused.</p><p>&nbsp;</p><p>Key Performance Indicators (KPIs)</p><p>* On-time social media publishing.</p><p>* Customer response time.</p><p>* Customer satisfaction and quality of communication.</p><p>* Online inquiries converted into sales.</p><p>* Monthly in-store sales performance.</p><p>* Achievement of assigned sales targets.</p><p>* Quality and consistency of social media activity.</p><p>* New ideas and initiatives that contribute to sales and customer engagement.</p>

<p>1.Build and contribute to the ongoing development and improvement of Syriatel communication system.<br>2.Propose and plan different corporate activities that can be incorporated within advertising, promotional, events and CSR budgets in alignment with corporate’s objectives.<br>3.Manage the development and improvement of media strategy final draft, approve media plans, and maintain and ensure a coherent brand image through the different communication channels and available communication mix.<br>4.Develop communication action plan/calendar and manage its implementation as approved.<br>5.Manage the development of advertising, and promotional plans and their tools, to convey the needed key messages to Syriatel audience and contribute to increasing Syriatel revenue.<br>6.Approve all creative briefs prepared by Creative team, and provide enhancement recommendations.<br>7.Review, enhance and approve events and CSR annual plans in alignment with Syriatel strategy.<br>8.Manage the development of all E-Communication activities, social media networking, and all Syriatel websites and intranet.<br>9.Provide recommendations to the marketing brief and approve the final version that shall be presented to advertising agencies.<br>10.Manage the preparation of press conferences, review and approve press releases.<br>11.Approve the cancellation/renewal of all media providers and sponsorships contracts.<br>12.Review and approve the final new proposed panel location evaluation and the defined budget.<br>13.Approve events, exhibitions, sponsorships, and CSR initiatives based on the evaluation form, and manage the relevant planning, design and implementation.<br>14.Participate with Marketing Director in the planning of promotional items, approve samples in terms of design and quality, and ensure the proper preparation.<br>15.Propose, review, and approve new ideas to develop Syriatel products and follow up with concerned parties for proper implementation or enhancement.<br>16.Establish and maintain solid relationships with events’ organizers, charity and<br>humanitarian organizations, and all advertising and communications channels.<br>17.Interview candidates and provide recommendations to direct line of authority<br>18.Manage efficient and effective allocation and utilization of resources (financial, human,<br>physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>19.Review &amp; approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>20.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>21.Set, develop Unit KPIs and update when needed.<br>22.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>23.Develop &amp; maintain Syriatel Quality Management System effectively &amp; efficiently.<br>24.Conduct Staff Meeting with team members minimum twice a year per region, and discuss team related issues and concerns.<br>25.Reinforce Corporate Culture and values by living them, communicating them to the team, and ensuring full adherence.</p>

<p>Looking for a <strong>Graphic Designer</strong> with an advanced visual sense, understanding of marketing and branding, capable of moving from the <strong>Brief and creative idea</strong> to an integrated visual system that serves the objective and preserves the personality of each brand.</p><p>This role is not for producing daily, similar designs; rather, to participate in <strong>creating campaigns, developing identities, building visual directions, and turning marketing ideas into clear and distinctive visual experiences.</strong><br><br><br>&nbsp;</p><p>Core of the role</p><p>We are looking for a designer who can move from:</p><p><strong>Brief → Insight → Concept → Art Direction → Design → Impact</strong></p><p>and understands that successful design does not start with choosing colors and fonts, but with understanding:</p><p><strong>What is the idea? For whom? What is the message? and what feeling or action do we want the design to create?</strong><br><br>&nbsp;</p><p>Creative Design &amp; Campaigns</p><ul><li>Developing ideas and visual directions for marketing and advertising campaigns.</li><li>Translating <strong>Creative Concepts</strong> into <strong>Visual Concepts</strong> that can be executed.</li><li>Designing digital campaigns and social media content.</li><li>Developing <strong>Key Visuals</strong> for campaigns.</li><li>Designing Performance Marketing ads in various sizes and platforms.</li><li>Innovating multiple Visual Routes for projects and campaigns.</li><li>Developing seasonal designs, events, and launches.</li><li><p>Participating in brainstorming sessions with content, strategy, and marketing teams.<br><br>Brand &amp; Visual Identity</p><p>The designer on our team is responsible for understanding the brand before designing it.</p><p>Responsibilities include:</p><ul><li>Working according to Brand Guidelines for each client.</li><li>Developing and expanding the visual systems of brands.</li><li>Maintaining visual consistency across different touchpoints.</li><li>Developing Layout Systems and Design Languages for sustainability.</li><li>Designing Brand Assets and marketing materials.</li><li>Ability to distinguish between client identities and not produce a single visual style for all projects.</li></ul><p>The goal is for each brand to have <strong>its own visual personality, not just a change of logo and colors.</strong><br><br>&nbsp;</p><p>Digital &amp; Social Design</p><p>&nbsp;</p><ul><li>Designing high-visual-quality Social Media content.</li><li>Carousels &amp; Infographics.</li><li>Digital Ads.</li><li>Stories &amp; Reels assets.</li><li>Website &amp; Landing Page Visuals.</li><li>Presentations &amp; Company Profiles.</li><li>Campaign Adaptations.<br><br>&nbsp;</li></ul></li></ul><p>Creative Thinking</p><p>We are looking for a designer who <strong>thinks before opening the design software.</strong></p><p>What is expected:</p><ul><li>Read and understand the Brief.</li><li>Research references professionally.</li><li>Study competitors and visual trends in the sector.</li><li>Develop Moodboards.</li><li>Propose Art Directions.</li><li>Provide visual ideas rather than waiting for detailed instructions.</li><li>Explain and justify design decisions.</li><li>Continuously seek new ways to present ideas visually.</li></ul><p>&nbsp;</p><p><strong>&nbsp;</strong></p><p>&nbsp;</p><p>&nbsp;</p><p>AI &amp; The Future of Design</p><p>We expect the designer to be advanced in employing <strong>artificial intelligence within the creative process</strong>.</p><p>Whether in:</p><ul><li>Concept Exploration.</li><li>Visual Ideation.</li><li>Moodboards.</li><li>Image Generation.</li><li>Image Manipulation.</li><li>Developing scenes and advertising ideas.</li><li>Accelerating research and exploration.</li><li>Producing Visual Assets when needed.</li></ul><p>But we are not looking for someone who relies on AI to produce ready-made images.</p><p>&nbsp;</p><p>&nbsp;</p><p>Design for Performance</p><p>Design in an agency should be beautiful, but beauty alone is not KPI.</p><p>The designer will work with the Media Buying and content teams to understand:</p><ul><li>Which Creative yields better results?</li><li>What is the most effective visual Hook?</li><li>What design increases CTR?</li><li>What causes Creative Fatigue?</li><li>How to develop Variations without losing the core idea?</li><li>How to maintain the brand while achieving Performance at the same time?</li></ul><p>Campaign data will be used to inform future design decisions.</p><p>&nbsp;</p><p>&nbsp;</p><p>KPIs | How do we measure the role's success?</p><p><strong>Creative Quality</strong></p><ul><li>Quality and originality of visual outputs.</li><li>Strength of ideas and Visual Concepts.</li><li>Level of execution and details.</li><li>Quality of Typography, Composition &amp; Layout.</li><li>Ability to build a strong Key Visual.</li></ul><p><strong>Brand</strong></p><ul><li>Adherence to visual identity.</li><li>Maintaining consistency.</li><li>Ability to develop a different visual language for each client.</li><li>Quality of identity application across channels.</li></ul><p><strong>Performance</strong></p><ul><li>Performance of advertising Creatives.</li><li>Design development based on campaign data.</li><li>Quality and speed of Creative Testing.</li><li>Ability to produce effective Variations.</li></ul><p><strong>Execution</strong></p><ul><li>On-time delivery.</li><li>Accuracy of files and outputs.</li><li>Organization of work files and assets.</li><li>Ability to manage more than one project at a time.</li><li>Responding to feedback and turning it into actual improvement.</li></ul><p><strong>Innovation</strong></p><ul><li>Providing new ideas and visual directions.</li><li>Level of research and exploration.</li><li>Leveraging AI tools and modern technologies efficiently.</li><li>Contributing to raising the team's overall creative level.</li></ul><p>&nbsp;</p>

<p>1.Oversee the development of services and products’ addressable market, yearly targets, and marketing plans, while directing lifecycle, positioning, and performance to ensure achievement of KPIs, profitability, usage, loyalty, and customer base growth.<br>2.Drive strategic business relations with service providers, expand E-payment services, ISP products, and mobile applications roadmap, and supervise competitor analysis to recommend corrective actions.<br>3.Direct loyalty programs to reduce churn rate, enhance customer satisfaction, and champion initiatives to up-sell and expand service penetration.<br>4.Provide strategic oversight of Syriatel brand, image, and identity through media plans, campaigns, advertising channels, digital platforms, and corporate communications.<br>5.Lead the planning and execution of corporate events, ensure alignment of advertising materials with corporate identity, and champion CSR initiatives to strengthen Syriatel’s image.<br>6.Guide market segmentation, competitor intelligence, and research (quantitative/qualitative, SWOT) to identify opportunities and define penetration strategies.<br>7.Monitor the implementation of yearly master coverage plans and ensure resolution of coverage complaints, expand market share and increase revenue.<br>8.Lead international and national roaming &amp; interconnection business by managing partner relations, overseeing product development, and driving pricing/agreements strategies to maximize financial growth.</p>

<p>&nbsp;</p><ul><li><strong>متابعة العطاءات والمناقصات</strong>:<ul><li>البحث عن العطاءات الجديدة في قطاع الشبكات والاتصالات.</li><li>تجهيز الوثائق المطلوبة بالتنسيق مع الفريق الفني والإداري.</li><li>متابعة حالة العطاءات وتقديم تقارير دورية للإدارة.</li></ul></li><li><strong>إدارة علاقات العملاء (B2B &amp; B2C)</strong>:<ul><li>زيارة العملاء الحاليين والمحتملين بشكل دوري.</li><li>تقديم عروض المنتجات والخدمات التقنية بشكل احترافي.</li><li>بناء علاقات طويلة الأمد مع العملاء لضمان استمرارية التعاون.</li><li>متابعة احتياجات العملاء وحل المشاكل أو الاستفسارات بسرعة.</li></ul></li><li><strong>التسويق والمبيعات للمنتجات</strong>:<ul><li>التعريف بالمنتجات الجديدة (سويتشات، راوترات، أنظمة VoIP، حلول أمن شبكي).</li><li>إعداد عروض الأسعار ومتابعتها حتى إغلاق الصفقة.</li><li>تحقيق الأهداف الشهرية والسنوية للمبيعات.</li><li>التنسيق مع قسم التسويق لرفع الحملات الإعلانية على المنصات الرقمية.</li></ul></li><li><strong>التقارير والمتابعة</strong>:<ul><li>إعداد تقارير يومية/أسبوعية عن عدد العطاءات، العملاء الذين تمت زيارتهم، والعروض المقدمة.</li><li>متابعة الفواتير والدفعات (فواتير، شيكات، مشتريات).</li><li>رفع تقارير الإنجاز للإدارة مع مقارنة بالأهداف المحددة.</li></ul></li></ul>

<p>As part of its social responsibility, <strong>Agile Leaders Training Center announces</strong> the launch of an <strong>intensive, completely free training program leading to employment</strong> for <strong>B2B & B2C staff</strong>.<br><br>&nbsp;</p><ul><li>Intensive training for <strong>3 days</strong></li><li>The training is <strong>completely free</strong></li><li>All participants receive a <strong>certificate of attendance</strong></li></ul><p>The course concludes with an <strong>employment opportunity for the top 30% of participants</strong> based on their performance and efficiency during the program.</p><p>&nbsp;</p><p><strong>Application Requirements:</strong></p><ul><li><strong>Intermediate level of English</strong></li><li>Proficiency in computer skills</li><li>Decent and professional appearance</li><li>High school diploma as a minimum</li><li>Preference given to those with a <strong>university degree or current university students</strong></li><li>Desire to learn, develop, and work within a team</li></ul>

<p><strong>Job Description</strong></p><p>We are looking for a <strong>professional sales representative</strong> to join our sales team in <strong>Damascus, Syria</strong>, and contribute to business development and expanding our client base in the Syrian market.</p><p>The candidate will be responsible for developing business opportunities, acquiring new clients, managing relationships with existing clients, and following up on projects and commercial opportunities from the identification phase to deal closure.</p><p>The role requires an individual with a strong commercial mindset, high-level skills in communication, negotiation, and relationship building, as well as the ability to understand client needs and provide appropriate solutions in coordination with technical and commercial teams.</p><p>Experience in the <strong>Information and Communication Technology (ICT) market, security and surveillance systems, networking and infrastructure, or technical solutions</strong> is preferred, along with good knowledge of the nature and requirements of the Syrian market.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><ul><li>Develop and implement sales plans to achieve established sales targets.</li><li>Acquire new clients and expand the client base in the Syrian market.</li><li>Build and manage long-term professional relationships with clients and partners.</li><li>Identify and continuously follow up on new commercial projects and opportunities.</li><li>Communicate and periodically visit clients to understand their needs and requirements.</li><li>Develop sales opportunities and convert them into successful deals.</li><li>Prepare and follow up on quotations and commercial proposals in coordination with the relevant team.</li><li>Manage the full sales cycle from <strong>identifying opportunities, presenting solutions, negotiating, to closing the deal</strong>.</li><li>Manage and follow up on the sales pipeline and continuously update the status of opportunities.</li><li>Coordinate with technical teams to provide appropriate solutions for client requirements.</li><li>Monitor competitors, pricing, and market trends, and provide reports on market developments.</li><li>Retain existing clients and work on increasing business volume with them.</li><li>Follow up on post-sales projects and coordinate with internal teams to ensure client satisfaction.</li><li>Prepare periodic reports on sales, clients, opportunities, and projects.</li><li>Achieve performance indicators and monthly and annual sales targets.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li>Proven work experience in <strong>sales and business development</strong>, preferably in the ICT or technical solutions sector.</li><li><p>Experience in selling technical solutions or products, preferably in one of the following areas:</p><p><strong>CCTV, Security Systems, Access Control, Networking, ICT, Data Center, or Infrastructure Solutions</strong>.</p></li><li>Good knowledge of the Syrian market, with a preference for having a professional network of contacts with <strong>companies, contractors, consultants, security system companies, and system integrators</strong>.</li><li>Excellent communication, relationship-building, negotiation, and persuasion skills.</li><li>Strong ability to acquire clients and generate new sales opportunities.</li><li>Ability to manage the full sales cycle and achieve sales targets.</li><li>Proactive, ambitious, and results-oriented personality.</li><li>Ability to work independently and handle work pressure.</li><li>Good skills in preparing quotations, reports, and tracking opportunities.</li><li>Proficiency in using Microsoft Office and CRM/sales management software and tools.</li><li>Proficiency in Arabic, with a good command of English.</li><li>Ability to travel and visit clients within and outside Damascus as needed.</li><li>Minimum of <strong>3 years of experience in sales</strong>, preferably in the technical or security solutions sector.</li></ul>