وظائف مدير البرامج في سوريا

<p>1.Oversee the daily accounting activities required to maintain Syriatel general ledgers and their associated sub-ledgers.<br>2.Manage, supervise, and review the work of the Accounting Unit including (cash reconciliations, accounts drilldown, accounts receivable transactions and their reconciliations, fixed asset activity, inventory control activities, payroll, accounts payable transactions, debt activity, recording of revenue and expenses, etc.).<br>3.Oversee the recording and depositing of revenue collected by the company.&nbsp;<br>4.Review and approve balance sheet reconciliations and maintain/organize a set of detailed records and files to document financial transactions.<br>5.Resolve complex accounting issues in coordination with Finance Management and Financial Auditors, and support all entities in resolving operational issues that have financial impacts.<br>6.Establish, install, and direct the development and maintenance of efficient accounting systems for controlling, recording, and reporting transactions.<br>7.Review general ledger accounts, trend analysis to insure that there is no any transaction had affected to the general ledger accounts pertaining to income statement.&nbsp;<br>8.Set/Coordinate monthly, quarterly, and annual accounting closing activities, and produce financial statements, in addition to financial reports upon management requests.<br>9.Co-evaluate with Finance Director the financial reporting systems, accounting procedures and activities.&nbsp;<br>10.Coordinates with income tax auditors and represents Syriatel in related committees.<br>11.Interview candidates and provide recommendations to direct line of authority.<br>12.Manage efficient and effective allocation and utilization of resources (financial, human, physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>13.Review &amp; approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>14.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>15.Set, develop Unit KPIs and update when needed.<br>16.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>17.Develop &amp; maintain Syriatel Quality Management System effectively &amp; efficiently.&nbsp;<br>18.Conduct Staff Meeting with team members in all regions minimum twice a year to reinforce Corporate Culture and Values and discuss team related issues and concerns.<br><br>&nbsp;</p>

<p>1.Oversee the development of services and products’ addressable market, yearly targets, and marketing plans, while directing lifecycle, positioning, and performance to ensure achievement of KPIs, profitability, usage, loyalty, and customer base growth.<br>2.Drive strategic business relations with service providers, expand E-payment services, ISP products, and mobile applications roadmap, and supervise competitor analysis to recommend corrective actions.<br>3.Direct loyalty programs to reduce churn rate, enhance customer satisfaction, and champion initiatives to up-sell and expand service penetration.<br>4.Provide strategic oversight of Syriatel brand, image, and identity through media plans, campaigns, advertising channels, digital platforms, and corporate communications.<br>5.Lead the planning and execution of corporate events, ensure alignment of advertising materials with corporate identity, and champion CSR initiatives to strengthen Syriatel’s image.<br>6.Guide market segmentation, competitor intelligence, and research (quantitative/qualitative, SWOT) to identify opportunities and define penetration strategies.<br>7.Monitor the implementation of yearly master coverage plans and ensure resolution of coverage complaints, expand market share and increase revenue.<br>8.Lead international and national roaming &amp; interconnection business by managing partner relations, overseeing product development, and driving pricing/agreements strategies to maximize financial growth.</p>

<p>&nbsp;Job Title:</p><p>Showroom Sales Representative – Technical Center Company</p><p>---</p><p>&nbsp;Job Objective</p><p>Executing sales operations within the showroom, receiving customers, providing technical explanations for products (video intercoms – automatic gate motors – fire alarm systems – electronic systems), and achieving monthly sales targets while maintaining the company's image and service quality.</p><p>---</p><p>&nbsp;Key Duties and Responsibilities</p><p>1) Reception and Customer Service Tasks</p><ul><li>Receiving customers in the showroom in a professional manner.</li><li>Understanding customer needs and guiding them toward the appropriate solution.</li><li>Providing a clear and professional explanation of products, features, technical differences, and warranties.</li><li>Responding to phone inquiries and messages received at the showroom.</li><li>Following up on potential customers and closing sales deals.</li></ul><p>---</p><p>2) Sales and Pricing Tasks</p><ul><li>Preparing price quotations in accordance with company policy.</li><li>Executing daily sales transactions and recording them within the approved system.</li><li>Achieving monthly sales targets set by management.</li><li>Following up on sales operations that require installation or supply.</li><li>Adhering to the commission system (Inbound / Active Sales) approved within the company.</li></ul><p>---</p><p>3) Product-Related Technical Tasks</p><ul><li>Complete knowledge of the characteristics of the following products:<ul><li>Video Intercoms (Analog – IP).</li><li>Automatic Gate Motors (Sliding – Swing – Accessories).</li><li>Fire Alarm Systems (panels – sensors – sounders – detectors).</li><li>Control and Automation Systems.</li></ul></li><li>Ability to explain the operating mechanism, installation requirements, warranty, and maintenance.</li><li>Coordinating with the technical department when necessary to clarify installation or operational details.</li></ul><p>---</p><p>4) Follow-up and Documentation Tasks</p><ul><li>Recording all daily sales operations in logs or the accounting system.</li><li>Preparing daily/weekly reports on sales activity and visits.</li><li>Following up with customers who did not complete the purchase (Follow-up).</li><li>Reporting customer feedback to management to improve service or products.</li></ul><p>---</p><p>5) Showroom Organization Tasks</p><ul><li>Arranging products inside the showroom in an attractive and organized manner.</li><li>Ensuring the showroom is clean and the displays are ready.</li><li>Updating prices and product identification tags.</li><li>Maintaining displayed inventory and reporting any shortages.</li></ul><p>---</p><p>&nbsp;Key Performance Indicators (KPIs)</p><ul><li>Percentage of achieving the monthly sales target.</li><li>Number of customers served daily.</li><li>Sales closing rate.</li><li>Accuracy and speed of preparing price quotations.</li><li>Customer satisfaction level (as evaluated by management).</li><li>Commitment to working hours and discipline.</li></ul><p>---</p><p>&nbsp;Required Qualifications</p><ul><li>1–3 years of experience in sales of technical systems or electronic devices.</li><li>Strong communication and persuasion skills.</li><li>Good knowledge of electrical and electronic systems (an additional advantage).</li><li>Ability to work under pressure and achieve targets.</li><li>Tact and professional appearance.</li></ul><p>---</p><p>⏱ Working Hours</p><ul><li>From 9:00 AM to 5:00 PM (subject to change according to company policy).</li><li>One weekly day off.</li></ul>

<p>We are looking for a motivated, customer-focused, and creative team member to join our retail team in Syria. The role combines *Social Media Management, Online Customer Service, and In-Store Sales*.</p><p>&nbsp;</p><p>The ideal candidate should have experience managing social media pages, communicating with customers professionally, and achieving sales targets.</p><p>&nbsp;</p><p>Key Responsibilities</p><p>* Manage and monitor the company’s *Facebook, Instagram, and WhatsApp* channels.</p><p>* Publish posts, stories, promotions, and product content according to the approved schedule.</p><p>* Ensure all content is published *accurately and on time*.</p><p>* Respond to customer messages, comments, and inquiries *quickly, professionally, and politely*.</p><p>* Provide customers with accurate information about products, prices, availability, offers, and store locations.</p><p>* Convert online inquiries into *sales and store visits* whenever possible.</p><p>* Follow up with potential customers and encourage them to complete their purchases.</p><p>* Work as a *Retail Sales Executive* inside the store and actively assist customers with their purchases.</p><p>* Understand customer needs and recommend suitable products.</p><p>* Achieve assigned *sales targets and KPIs*.</p><p>* Coordinate between online customers and the store team when needed.</p><p>* Identify customer feedback, questions, and common issues and report them to management.</p><p>* Suggest *new ideas, promotions, content, and sales activities* that are suitable for the local market.</p><p>* Stay updated with social media trends and customer preferences.</p><p>* Maintain a professional brand image across both online and in-store customer interactions.</p><p>&nbsp;</p><p>Requirements</p><p>* Previous experience in *Social Media, Customer Service, Retail Sales, or a similar role*.</p><p>* Good knowledge of *Facebook, Instagram, and WhatsApp Business*.</p><p>* Strong communication and customer-service skills.</p><p>* Good sales and negotiation skills.</p><p>* Ability to respond quickly and professionally to customers.</p><p>* Strong time management and ability to meet publishing deadlines.</p><p>* Creative mindset with the ability to suggest new ideas.</p><p>* Comfortable working in a fast-paced retail environment.</p><p>* Ability to work independently while also supporting the store team.</p><p>* Presentable, energetic, responsible, and customer-focused.</p><p>&nbsp;</p><p>Key Performance Indicators (KPIs)</p><p>* On-time social media publishing.</p><p>* Customer response time.</p><p>* Customer satisfaction and quality of communication.</p><p>* Online inquiries converted into sales.</p><p>* Monthly in-store sales performance.</p><p>* Achievement of assigned sales targets.</p><p>* Quality and consistency of social media activity.</p><p>* New ideas and initiatives that contribute to sales and customer engagement.</p>

<p>We are looking for a razor-sharp, highly organized professional to work directly with the Founder across a dynamic portfolio of international business and industrial projects.</p><p>&nbsp;</p><p><strong>This is not a traditional administrative role.</strong> We don't need someone to just passively manage a calendar. We need a <strong>synthesizer</strong> and a <strong>force multiplier</strong>—someone who can listen to a high-level visionary conversation, extract the mechanics of how to get it done, and build the scaffolding to make it happen.</p><p>&nbsp;</p><p><strong>How You Think:</strong></p><ul><li>Where others see a messy conversation, you see a workflow, a dashboard, and a timeline.</li><li>You are always two steps ahead, anticipating roadblocks before they form.</li><li>You distill complex, abstract ideas into clear, achievable steps for diverse teams.</li></ul><p><strong>KEY RESPONSIBILITIES</strong></p><p>&nbsp;</p><ul><li>Build and maintain intuitive project plans, dashboards, and timelines.</li><li>Turn discussions into crystal-clear next steps, tracking deadlines and KPIs with precision.</li><li>Prepare high-signal project updates and act as the follow-up engine with internal teams, suppliers, and international partners.</li><li>Actively identify delays, missing links, and blocked items, resolving them before they escalate.</li></ul><p>&nbsp;</p>

<p><strong>Company Name:</strong> Al-Aji Real Estate Development Company</p><p><strong>Working Hours:</strong> From 9:00 AM to 6:00 PM (Full-time)</p><p><strong>Job Objective</strong></p><p>Manage and organize the company's data and information, and prepare administrative and accounting reports using office software to support daily decision-making and ensure the efficiency and accuracy of real estate and accounting operations.</p><p><strong>Key Duties and Responsibilities</strong></p><ul><li><strong>Data Management and Development:</strong><ul><li>Collect, categorize, and periodically update data on clients, projects, and real estate sales.</li><li>Design and build advanced models and spreadsheets using <strong>Microsoft Excel</strong> to track performance and operations.</li></ul></li><li><strong>Accounting and Financial Support:</strong><ul><li>Enter and review daily financial transactions, receipts, and expenses in coordination with the finance department.</li><li>Follow up on client installments, due payments, and prepare preliminary account statements.</li><li>Reconcile financial data recorded in systems with paper documents and shifts.</li></ul></li><li><strong>Reporting and Documentation:</strong><ul><li>Draft and formulate official letters, contracts, and periodic reports using <strong>Microsoft Word</strong>.</li><li>Extract analytical and statistical reports on sales trends and real estate projects and submit them to management.</li></ul></li><li><strong>Archiving and Information Preservation:</strong><ul><li>Establish a secure and easily accessible electronic and paper filing system for all company papers and documents.</li><li>Ensure full confidentiality of company and client data and information.</li></ul></li></ul><p><strong>Required Qualifications and Skills</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in Information Systems, Office Administration and Data Processing, Commerce/Accounting, or any related field.</li><li><strong>Technical Experience:</strong><ul><li>Full proficiency in <strong>Microsoft Excel</strong> (formulas, Pivot Tables, and data organization).</li><li>Excellent mastery of <strong>Microsoft Word</strong> (formatting reports and drafting letters).</li></ul></li><li><strong>Accounting Skills:</strong> Strong knowledge of basic accounting principles, bookkeeping, and account tracking.</li><li><strong>Personal Skills:</strong> Extreme precision in handling numbers, high organizational skills, and the ability to manage time and work under pressure.</li></ul>

<p>Looking for a <strong>Graphic Designer</strong> with an advanced visual sense, understanding of marketing and branding, capable of moving from the <strong>Brief and creative idea</strong> to an integrated visual system that serves the objective and preserves the personality of each brand.</p><p>This role is not for producing daily, similar designs; rather, to participate in <strong>creating campaigns, developing identities, building visual directions, and turning marketing ideas into clear and distinctive visual experiences.</strong><br><br><br>&nbsp;</p><p>Core of the role</p><p>We are looking for a designer who can move from:</p><p><strong>Brief → Insight → Concept → Art Direction → Design → Impact</strong></p><p>and understands that successful design does not start with choosing colors and fonts, but with understanding:</p><p><strong>What is the idea? For whom? What is the message? and what feeling or action do we want the design to create?</strong><br><br>&nbsp;</p><p>Creative Design &amp; Campaigns</p><ul><li>Developing ideas and visual directions for marketing and advertising campaigns.</li><li>Translating <strong>Creative Concepts</strong> into <strong>Visual Concepts</strong> that can be executed.</li><li>Designing digital campaigns and social media content.</li><li>Developing <strong>Key Visuals</strong> for campaigns.</li><li>Designing Performance Marketing ads in various sizes and platforms.</li><li>Innovating multiple Visual Routes for projects and campaigns.</li><li>Developing seasonal designs, events, and launches.</li><li><p>Participating in brainstorming sessions with content, strategy, and marketing teams.<br><br>Brand &amp; Visual Identity</p><p>The designer on our team is responsible for understanding the brand before designing it.</p><p>Responsibilities include:</p><ul><li>Working according to Brand Guidelines for each client.</li><li>Developing and expanding the visual systems of brands.</li><li>Maintaining visual consistency across different touchpoints.</li><li>Developing Layout Systems and Design Languages for sustainability.</li><li>Designing Brand Assets and marketing materials.</li><li>Ability to distinguish between client identities and not produce a single visual style for all projects.</li></ul><p>The goal is for each brand to have <strong>its own visual personality, not just a change of logo and colors.</strong><br><br>&nbsp;</p><p>Digital &amp; Social Design</p><p>&nbsp;</p><ul><li>Designing high-visual-quality Social Media content.</li><li>Carousels &amp; Infographics.</li><li>Digital Ads.</li><li>Stories &amp; Reels assets.</li><li>Website &amp; Landing Page Visuals.</li><li>Presentations &amp; Company Profiles.</li><li>Campaign Adaptations.<br><br>&nbsp;</li></ul></li></ul><p>Creative Thinking</p><p>We are looking for a designer who <strong>thinks before opening the design software.</strong></p><p>What is expected:</p><ul><li>Read and understand the Brief.</li><li>Research references professionally.</li><li>Study competitors and visual trends in the sector.</li><li>Develop Moodboards.</li><li>Propose Art Directions.</li><li>Provide visual ideas rather than waiting for detailed instructions.</li><li>Explain and justify design decisions.</li><li>Continuously seek new ways to present ideas visually.</li></ul><p>&nbsp;</p><p><strong>&nbsp;</strong></p><p>&nbsp;</p><p>&nbsp;</p><p>AI &amp; The Future of Design</p><p>We expect the designer to be advanced in employing <strong>artificial intelligence within the creative process</strong>.</p><p>Whether in:</p><ul><li>Concept Exploration.</li><li>Visual Ideation.</li><li>Moodboards.</li><li>Image Generation.</li><li>Image Manipulation.</li><li>Developing scenes and advertising ideas.</li><li>Accelerating research and exploration.</li><li>Producing Visual Assets when needed.</li></ul><p>But we are not looking for someone who relies on AI to produce ready-made images.</p><p>&nbsp;</p><p>&nbsp;</p><p>Design for Performance</p><p>Design in an agency should be beautiful, but beauty alone is not KPI.</p><p>The designer will work with the Media Buying and content teams to understand:</p><ul><li>Which Creative yields better results?</li><li>What is the most effective visual Hook?</li><li>What design increases CTR?</li><li>What causes Creative Fatigue?</li><li>How to develop Variations without losing the core idea?</li><li>How to maintain the brand while achieving Performance at the same time?</li></ul><p>Campaign data will be used to inform future design decisions.</p><p>&nbsp;</p><p>&nbsp;</p><p>KPIs | How do we measure the role's success?</p><p><strong>Creative Quality</strong></p><ul><li>Quality and originality of visual outputs.</li><li>Strength of ideas and Visual Concepts.</li><li>Level of execution and details.</li><li>Quality of Typography, Composition &amp; Layout.</li><li>Ability to build a strong Key Visual.</li></ul><p><strong>Brand</strong></p><ul><li>Adherence to visual identity.</li><li>Maintaining consistency.</li><li>Ability to develop a different visual language for each client.</li><li>Quality of identity application across channels.</li></ul><p><strong>Performance</strong></p><ul><li>Performance of advertising Creatives.</li><li>Design development based on campaign data.</li><li>Quality and speed of Creative Testing.</li><li>Ability to produce effective Variations.</li></ul><p><strong>Execution</strong></p><ul><li>On-time delivery.</li><li>Accuracy of files and outputs.</li><li>Organization of work files and assets.</li><li>Ability to manage more than one project at a time.</li><li>Responding to feedback and turning it into actual improvement.</li></ul><p><strong>Innovation</strong></p><ul><li>Providing new ideas and visual directions.</li><li>Level of research and exploration.</li><li>Leveraging AI tools and modern technologies efficiently.</li><li>Contributing to raising the team's overall creative level.</li></ul><p>&nbsp;</p>

<p>1.Build and contribute to the ongoing development and improvement of Syriatel communication system.<br>2.Propose and plan different corporate activities that can be incorporated within advertising, promotional, events and CSR budgets in alignment with corporate’s objectives.<br>3.Manage the development and improvement of media strategy final draft, approve media plans, and maintain and ensure a coherent brand image through the different communication channels and available communication mix.<br>4.Develop communication action plan/calendar and manage its implementation as approved.<br>5.Manage the development of advertising, and promotional plans and their tools, to convey the needed key messages to Syriatel audience and contribute to increasing Syriatel revenue.<br>6.Approve all creative briefs prepared by Creative team, and provide enhancement recommendations.<br>7.Review, enhance and approve events and CSR annual plans in alignment with Syriatel strategy.<br>8.Manage the development of all E-Communication activities, social media networking, and all Syriatel websites and intranet.<br>9.Provide recommendations to the marketing brief and approve the final version that shall be presented to advertising agencies.<br>10.Manage the preparation of press conferences, review and approve press releases.<br>11.Approve the cancellation/renewal of all media providers and sponsorships contracts.<br>12.Review and approve the final new proposed panel location evaluation and the defined budget.<br>13.Approve events, exhibitions, sponsorships, and CSR initiatives based on the evaluation form, and manage the relevant planning, design and implementation.<br>14.Participate with Marketing Director in the planning of promotional items, approve samples in terms of design and quality, and ensure the proper preparation.<br>15.Propose, review, and approve new ideas to develop Syriatel products and follow up with concerned parties for proper implementation or enhancement.<br>16.Establish and maintain solid relationships with events’ organizers, charity and<br>humanitarian organizations, and all advertising and communications channels.<br>17.Interview candidates and provide recommendations to direct line of authority<br>18.Manage efficient and effective allocation and utilization of resources (financial, human,<br>physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>19.Review &amp; approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>20.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>21.Set, develop Unit KPIs and update when needed.<br>22.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>23.Develop &amp; maintain Syriatel Quality Management System effectively &amp; efficiently.<br>24.Conduct Staff Meeting with team members minimum twice a year per region, and discuss team related issues and concerns.<br>25.Reinforce Corporate Culture and values by living them, communicating them to the team, and ensuring full adherence.</p>

<p>As part of its social responsibility, <strong>Agile Leaders Training Center announces</strong> the launch of an <strong>intensive, completely free training program leading to employment</strong> for <strong>B2B & B2C staff</strong>.<br><br>&nbsp;</p><ul><li>Intensive training for <strong>3 days</strong></li><li>The training is <strong>completely free</strong></li><li>All participants receive a <strong>certificate of attendance</strong></li></ul><p>The course concludes with an <strong>employment opportunity for the top 30% of participants</strong> based on their performance and efficiency during the program.</p><p>&nbsp;</p><p><strong>Application Requirements:</strong></p><ul><li><strong>Intermediate level of English</strong></li><li>Proficiency in computer skills</li><li>Decent and professional appearance</li><li>High school diploma as a minimum</li><li>Preference given to those with a <strong>university degree or current university students</strong></li><li>Desire to learn, develop, and work within a team</li></ul>

<p>Job Description: Field Representative<br>Company Name: SFO<br>Headquarters: Switzerland<br>Sector: Wealth Management and Real Estate Investment<br>Employment Type: Field-based / Frequent Travel</p><p><br>About the Company<br>We are a leading Swiss multi-family office and investment firm, providing integrated and customized solutions in wealth management, asset protection, real estate investment, and property management. Our team possesses extensive expertise in financial and tax planning, investment management, and philanthropy. We are committed to helping families and institutions protect and grow their wealth across generations.</p><p><br>Job Objective<br>SFO is seeking an ambitious and energetic Field Representative to join our team. The responsibilities of this role center on direct engagement with families, High Net Worth Individuals (HNWIs), family offices, financial advisors, and government entities across the Middle East and Europe to understand their financial needs and establish strong connections between them and our global investment network.</p><p><br>Key Tasks and Responsibilities<br>Frequent travel across the Middle East and Europe to conduct face-to-face meetings with target clients and investors.<br>Building and developing strategic relationships with investors, family offices, financial advisors, and relevant stakeholders.<br>Studying and understanding client needs in wealth management and real estate investment, and presenting appropriate solutions from the company's service offerings.<br>Representing the company professionally at conferences, one-on-one meetings, and formal gatherings.<br>Working independently to manage client relationships and pursue available growth and investment opportunities.</p><p><br>Required Experience and Qualifications<br>Education: No specific academic degree is required; the primary focus is on passion, ambition, and a constant desire to learn.<br>Languages: Excellent command of the Arabic language (English proficiency is a major advantage).<br>Flexibility and Sales: High flexibility and full availability for frequent travel. (Possession of a private car and a valid driver's license is an advantage).<br>Work Experience: Prior experience in fields such as sales, real estate, investment management, or field work is preferred but not mandatory.<br>Soft Skills: Exceptional communication and public relations skills, with the ability to work independently and take responsibility.</p><p><br>Benefits and What We Offer<br>A dynamic field-based work environment offering vast opportunities for international travel.<br>Competitive salaries and performance-based incentives.<br>Continuous on-the-job training and development programs to cultivate your skills in the wealth management and real estate sectors.<br>A promising opportunity to join a major, rapidly growing firm focused on making a tangible impact in financial and business markets.</p>

<p>The QA Engineer is responsible for ensuring that Jethur’s enterprise software products meet approved functional, technical, security, usability, and performance requirements before release to customers or deployment to UAT and production environments.</p><p>The role includes reviewing requirements, preparing test plans and cases, executing manual and automated tests, documenting defects, validating fixes, and maintaining clear quality evidence for every release.</p><p>Key Responsibilities Requirements and Test Planning</p><ul><li>Review BRDs, user stories, acceptance criteria, workflows, and technical specifications.</li><li>Identify unclear, incomplete, or conflicting requirements before development begins.</li><li>Prepare test plans, test scenarios, test cases, checklists, and test data.</li><li>Maintain traceability between requirements, test cases, defects, and release results.</li><li>Estimate testing effort and communicate dependencies or quality risks.</li></ul><p>Functional Testing</p><ul><li>Conduct functional, integration, system, regression, smoke, sanity, and exploratory testing.</li><li>Validate complete end-to-end workflows across Jethur modules.</li><li>Test user roles, permissions, approval workflows, notifications, reports, dashboards, and audit trails.</li><li>Verify configuration, multilingual interfaces, and responsive behaviour where applicable.</li><li>Test positive, negative, boundary, and exception scenarios.</li></ul><p>API and Database Testing</p><ul><li>Validate REST APIs using tools such as Postman or equivalent.</li><li>Verify request and response structures, status codes, authentication, authorization, and error handling.</li><li>Perform database validation using SQL queries.</li><li>Confirm data integrity and consistency across interfaces, databases, reports, and integrated systems.</li><li>Test third-party integrations and identify whether defects originate internally or externally.</li></ul><p>Defect Management</p><ul><li>Record defects with clear descriptions, reproduction steps, evidence, severity, priority, and affected environments.</li><li>Work with developers and product owners to investigate and resolve defects.</li><li>Retest resolved defects and perform impact-based regression testing.</li><li>Monitor defect ageing, recurrence, rejection rates, and leakage into UAT or production.</li><li>Escalate critical defects and quality risks before release decisions.</li></ul><p>Test Automation</p><ul><li>Develop and maintain automated tests for critical and repetitive workflows.</li><li>Support automation for web interfaces, APIs, and regression suites.</li><li>Integrate automated tests into the development and deployment pipeline where applicable.</li><li>Analyse automation failures and maintain reliable test scripts.</li><li>Recommend suitable areas for automation based on risk and return.</li></ul><p>Release and UAT Readiness</p><ul><li>Verify that the agreed scope has been fully tested before delivery to UAT.</li><li>Prepare release-level test execution reports and quality summaries.</li><li>Confirm that critical and high-severity defects are closed or formally accepted before release.</li><li>Provide a documented QA recommendation for release approval or rejection.</li><li>Support customer UAT by reproducing issues, validating defects, and coordinating fixes.</li><li>Ensure that no release is delivered to UAT or production without completing the required QA controls and approvals.</li></ul><p>Quality Improvement</p><ul><li>Participate in sprint planning, backlog refinement, daily meetings, reviews, and retrospectives.</li><li>Conduct root-cause analysis for escaped or recurring defects.</li><li>Improve testing standards, templates, tools, and processes.</li><li>Maintain reusable regression suites and product-quality documentation.</li><li>Promote early testing and quality ownership throughout the development lifecycle.</li></ul><p>Required Qualifications</p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.</li><li>Minimum of 3 years of software quality assurance or software testing experience.</li><li>Experience testing web-based enterprise applications.</li><li>Strong understanding of software development and testing life cycles.</li><li>Practical experience with test and defect management tools such as Jira, Azure DevOps, or equivalent.</li><li>Experience with API testing tools such as Postman.</li><li>Working knowledge of SQL and database validation.</li><li>Understanding of browser developer tools, logs, and basic technical troubleshooting.</li><li>Ability to create clear test cases, defect reports, and quality-status reports.</li><li>Strong written and spoken English; Arabic is an advantage.</li></ul><p>Preferred Qualifications</p><ul><li>ISTQB Foundation Level certification or equivalent.</li><li>Experience with automation tools such as Playwright, Cypress, Selenium, or equivalent.</li><li>Experience with performance testing tools such as JMeter or k6.</li><li>Familiarity with CI/CD pipelines and version-control systems.</li><li>Experience testing SaaS, GRC, governance, risk, compliance, audit, business continuity, or regulated-enterprise platforms.</li><li>Awareness of application-security testing principles.</li><li>Experience testing role-based access, configurable workflows, dashboards, reporting, and audit logs.</li></ul><p>Required Competencies</p><ul><li>Analytical and structured problem-solving.</li><li>Strong attention to detail.</li><li>Independence and accountability.</li><li>Clear written and verbal communication.</li><li>Ability to challenge incomplete requirements constructively.</li><li>Effective collaboration with developers, business analysts, product owners, project managers, and support teams.</li><li>Ability to prioritise testing based on customer impact and business risk.</li><li>Ability to work across multiple releases and customer projects.</li></ul><p>Key Performance Indicators</p><ul><li>Percentage of requirements covered by approved test cases.</li><li>Defect leakage into UAT and production.</li><li>Percentage of critical and high-severity defects detected before UAT.</li><li>Regression-test completion and pass rate.</li><li>Defect reopening and rejection rates.</li><li>Test execution completed within the agreed release schedule.</li><li>Automation coverage of critical regression workflows.</li><li>Quality and completeness of test evidence and release reports.</li><li>Reduction in recurring defects.</li><li>Accuracy and timeliness of release-readiness recommendations.</li></ul>