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Professional Sales Representative Wanted in Technical and Security Solutions – Damascus
Information Technology
Confidential
Syria - Damascus
<p><strong>Job Description</strong></p><p>We are looking for a <strong>professional sales representative</strong> to join our sales team in <strong>Damascus, Syria</strong>, and contribute to business development and expanding our client base in the Syrian market.</p><p>The candidate will be responsible for developing business opportunities, acquiring new clients, managing relationships with existing clients, and following up on projects and commercial opportunities from the identification phase to deal closure.</p><p>The role requires an individual with a strong commercial mindset, high-level skills in communication, negotiation, and relationship building, as well as the ability to understand client needs and provide appropriate solutions in coordination with technical and commercial teams.</p><p>Experience in the <strong>Information and Communication Technology (ICT) market, security and surveillance systems, networking and infrastructure, or technical solutions</strong> is preferred, along with good knowledge of the nature and requirements of the Syrian market.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Develop and implement sales plans to achieve established sales targets.</li><li>Acquire new clients and expand the client base in the Syrian market.</li><li>Build and manage long-term professional relationships with clients and partners.</li><li>Identify and continuously follow up on new commercial projects and opportunities.</li><li>Communicate and periodically visit clients to understand their needs and requirements.</li><li>Develop sales opportunities and convert them into successful deals.</li><li>Prepare and follow up on quotations and commercial proposals in coordination with the relevant team.</li><li>Manage the full sales cycle from <strong>identifying opportunities, presenting solutions, negotiating, to closing the deal</strong>.</li><li>Manage and follow up on the sales pipeline and continuously update the status of opportunities.</li><li>Coordinate with technical teams to provide appropriate solutions for client requirements.</li><li>Monitor competitors, pricing, and market trends, and provide reports on market developments.</li><li>Retain existing clients and work on increasing business volume with them.</li><li>Follow up on post-sales projects and coordinate with internal teams to ensure client satisfaction.</li><li>Prepare periodic reports on sales, clients, opportunities, and projects.</li><li>Achieve performance indicators and monthly and annual sales targets.</li></ul><p> </p><p><strong>Requirements</strong></p><ul><li>Proven work experience in <strong>sales and business development</strong>, preferably in the ICT or technical solutions sector.</li><li><p>Experience in selling technical solutions or products, preferably in one of the following areas:</p><p><strong>CCTV, Security Systems, Access Control, Networking, ICT, Data Center, or Infrastructure Solutions</strong>.</p></li><li>Good knowledge of the Syrian market, with a preference for having a professional network of contacts with <strong>companies, contractors, consultants, security system companies, and system integrators</strong>.</li><li>Excellent communication, relationship-building, negotiation, and persuasion skills.</li><li>Strong ability to acquire clients and generate new sales opportunities.</li><li>Ability to manage the full sales cycle and achieve sales targets.</li><li>Proactive, ambitious, and results-oriented personality.</li><li>Ability to work independently and handle work pressure.</li><li>Good skills in preparing quotations, reports, and tracking opportunities.</li><li>Proficiency in using Microsoft Office and CRM/sales management software and tools.</li><li>Proficiency in Arabic, with a good command of English.</li><li>Ability to travel and visit clients within and outside Damascus as needed.</li><li>Minimum of <strong>3 years of experience in sales</strong>, preferably in the technical or security solutions sector.</li></ul>
Syria - Damascus
<p> Job Title:</p><p>Showroom Sales Representative – Technical Center Company</p><p>---</p><p> Job Objective</p><p>Executing sales operations within the showroom, receiving customers, providing technical explanations for products (video intercoms – automatic gate motors – fire alarm systems – electronic systems), and achieving monthly sales targets while maintaining the company's image and service quality.</p><p>---</p><p> Key Duties and Responsibilities</p><p>1) Reception and Customer Service Tasks</p><ul><li>Receiving customers in the showroom in a professional manner.</li><li>Understanding customer needs and guiding them toward the appropriate solution.</li><li>Providing a clear and professional explanation of products, features, technical differences, and warranties.</li><li>Responding to phone inquiries and messages received at the showroom.</li><li>Following up on potential customers and closing sales deals.</li></ul><p>---</p><p>2) Sales and Pricing Tasks</p><ul><li>Preparing price quotations in accordance with company policy.</li><li>Executing daily sales transactions and recording them within the approved system.</li><li>Achieving monthly sales targets set by management.</li><li>Following up on sales operations that require installation or supply.</li><li>Adhering to the commission system (Inbound / Active Sales) approved within the company.</li></ul><p>---</p><p>3) Product-Related Technical Tasks</p><ul><li>Complete knowledge of the characteristics of the following products:<ul><li>Video Intercoms (Analog – IP).</li><li>Automatic Gate Motors (Sliding – Swing – Accessories).</li><li>Fire Alarm Systems (panels – sensors – sounders – detectors).</li><li>Control and Automation Systems.</li></ul></li><li>Ability to explain the operating mechanism, installation requirements, warranty, and maintenance.</li><li>Coordinating with the technical department when necessary to clarify installation or operational details.</li></ul><p>---</p><p>4) Follow-up and Documentation Tasks</p><ul><li>Recording all daily sales operations in logs or the accounting system.</li><li>Preparing daily/weekly reports on sales activity and visits.</li><li>Following up with customers who did not complete the purchase (Follow-up).</li><li>Reporting customer feedback to management to improve service or products.</li></ul><p>---</p><p>5) Showroom Organization Tasks</p><ul><li>Arranging products inside the showroom in an attractive and organized manner.</li><li>Ensuring the showroom is clean and the displays are ready.</li><li>Updating prices and product identification tags.</li><li>Maintaining displayed inventory and reporting any shortages.</li></ul><p>---</p><p> Key Performance Indicators (KPIs)</p><ul><li>Percentage of achieving the monthly sales target.</li><li>Number of customers served daily.</li><li>Sales closing rate.</li><li>Accuracy and speed of preparing price quotations.</li><li>Customer satisfaction level (as evaluated by management).</li><li>Commitment to working hours and discipline.</li></ul><p>---</p><p> Required Qualifications</p><ul><li>1–3 years of experience in sales of technical systems or electronic devices.</li><li>Strong communication and persuasion skills.</li><li>Good knowledge of electrical and electronic systems (an additional advantage).</li><li>Ability to work under pressure and achieve targets.</li><li>Tact and professional appearance.</li></ul><p>---</p><p>⏱ Working Hours</p><ul><li>From 9:00 AM to 5:00 PM (subject to change according to company policy).</li><li>One weekly day off.</li></ul>
Syria - Damascus
<p><strong>Company Name:</strong> Al-Aji Real Estate Development Company</p><p><strong>Working Hours:</strong> From 9:00 AM to 6:00 PM (Full-time)</p><p><strong>Job Objective</strong></p><p>Manage and organize the company's data and information, and prepare administrative and accounting reports using office software to support daily decision-making and ensure the efficiency and accuracy of real estate and accounting operations.</p><p><strong>Key Duties and Responsibilities</strong></p><ul><li><strong>Data Management and Development:</strong><ul><li>Collect, categorize, and periodically update data on clients, projects, and real estate sales.</li><li>Design and build advanced models and spreadsheets using <strong>Microsoft Excel</strong> to track performance and operations.</li></ul></li><li><strong>Accounting and Financial Support:</strong><ul><li>Enter and review daily financial transactions, receipts, and expenses in coordination with the finance department.</li><li>Follow up on client installments, due payments, and prepare preliminary account statements.</li><li>Reconcile financial data recorded in systems with paper documents and shifts.</li></ul></li><li><strong>Reporting and Documentation:</strong><ul><li>Draft and formulate official letters, contracts, and periodic reports using <strong>Microsoft Word</strong>.</li><li>Extract analytical and statistical reports on sales trends and real estate projects and submit them to management.</li></ul></li><li><strong>Archiving and Information Preservation:</strong><ul><li>Establish a secure and easily accessible electronic and paper filing system for all company papers and documents.</li><li>Ensure full confidentiality of company and client data and information.</li></ul></li></ul><p><strong>Required Qualifications and Skills</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in Information Systems, Office Administration and Data Processing, Commerce/Accounting, or any related field.</li><li><strong>Technical Experience:</strong><ul><li>Full proficiency in <strong>Microsoft Excel</strong> (formulas, Pivot Tables, and data organization).</li><li>Excellent mastery of <strong>Microsoft Word</strong> (formatting reports and drafting letters).</li></ul></li><li><strong>Accounting Skills:</strong> Strong knowledge of basic accounting principles, bookkeeping, and account tracking.</li><li><strong>Personal Skills:</strong> Extreme precision in handling numbers, high organizational skills, and the ability to manage time and work under pressure.</li></ul>
Confidential
Syria - Damascus
<p>Looking for a <strong>Graphic Designer</strong> with an advanced visual sense, understanding of marketing and branding, capable of moving from the <strong>Brief and creative idea</strong> to an integrated visual system that serves the objective and preserves the personality of each brand.</p><p>This role is not for producing daily, similar designs; rather, to participate in <strong>creating campaigns, developing identities, building visual directions, and turning marketing ideas into clear and distinctive visual experiences.</strong><br><br><br> </p><p>Core of the role</p><p>We are looking for a designer who can move from:</p><p><strong>Brief → Insight → Concept → Art Direction → Design → Impact</strong></p><p>and understands that successful design does not start with choosing colors and fonts, but with understanding:</p><p><strong>What is the idea? For whom? What is the message? and what feeling or action do we want the design to create?</strong><br><br> </p><p>Creative Design & Campaigns</p><ul><li>Developing ideas and visual directions for marketing and advertising campaigns.</li><li>Translating <strong>Creative Concepts</strong> into <strong>Visual Concepts</strong> that can be executed.</li><li>Designing digital campaigns and social media content.</li><li>Developing <strong>Key Visuals</strong> for campaigns.</li><li>Designing Performance Marketing ads in various sizes and platforms.</li><li>Innovating multiple Visual Routes for projects and campaigns.</li><li>Developing seasonal designs, events, and launches.</li><li><p>Participating in brainstorming sessions with content, strategy, and marketing teams.<br><br>Brand & Visual Identity</p><p>The designer on our team is responsible for understanding the brand before designing it.</p><p>Responsibilities include:</p><ul><li>Working according to Brand Guidelines for each client.</li><li>Developing and expanding the visual systems of brands.</li><li>Maintaining visual consistency across different touchpoints.</li><li>Developing Layout Systems and Design Languages for sustainability.</li><li>Designing Brand Assets and marketing materials.</li><li>Ability to distinguish between client identities and not produce a single visual style for all projects.</li></ul><p>The goal is for each brand to have <strong>its own visual personality, not just a change of logo and colors.</strong><br><br> </p><p>Digital & Social Design</p><p> </p><ul><li>Designing high-visual-quality Social Media content.</li><li>Carousels & Infographics.</li><li>Digital Ads.</li><li>Stories & Reels assets.</li><li>Website & Landing Page Visuals.</li><li>Presentations & Company Profiles.</li><li>Campaign Adaptations.<br><br> </li></ul></li></ul><p>Creative Thinking</p><p>We are looking for a designer who <strong>thinks before opening the design software.</strong></p><p>What is expected:</p><ul><li>Read and understand the Brief.</li><li>Research references professionally.</li><li>Study competitors and visual trends in the sector.</li><li>Develop Moodboards.</li><li>Propose Art Directions.</li><li>Provide visual ideas rather than waiting for detailed instructions.</li><li>Explain and justify design decisions.</li><li>Continuously seek new ways to present ideas visually.</li></ul><p> </p><p><strong> </strong></p><p> </p><p> </p><p>AI & The Future of Design</p><p>We expect the designer to be advanced in employing <strong>artificial intelligence within the creative process</strong>.</p><p>Whether in:</p><ul><li>Concept Exploration.</li><li>Visual Ideation.</li><li>Moodboards.</li><li>Image Generation.</li><li>Image Manipulation.</li><li>Developing scenes and advertising ideas.</li><li>Accelerating research and exploration.</li><li>Producing Visual Assets when needed.</li></ul><p>But we are not looking for someone who relies on AI to produce ready-made images.</p><p> </p><p> </p><p>Design for Performance</p><p>Design in an agency should be beautiful, but beauty alone is not KPI.</p><p>The designer will work with the Media Buying and content teams to understand:</p><ul><li>Which Creative yields better results?</li><li>What is the most effective visual Hook?</li><li>What design increases CTR?</li><li>What causes Creative Fatigue?</li><li>How to develop Variations without losing the core idea?</li><li>How to maintain the brand while achieving Performance at the same time?</li></ul><p>Campaign data will be used to inform future design decisions.</p><p> </p><p> </p><p>KPIs | How do we measure the role's success?</p><p><strong>Creative Quality</strong></p><ul><li>Quality and originality of visual outputs.</li><li>Strength of ideas and Visual Concepts.</li><li>Level of execution and details.</li><li>Quality of Typography, Composition & Layout.</li><li>Ability to build a strong Key Visual.</li></ul><p><strong>Brand</strong></p><ul><li>Adherence to visual identity.</li><li>Maintaining consistency.</li><li>Ability to develop a different visual language for each client.</li><li>Quality of identity application across channels.</li></ul><p><strong>Performance</strong></p><ul><li>Performance of advertising Creatives.</li><li>Design development based on campaign data.</li><li>Quality and speed of Creative Testing.</li><li>Ability to produce effective Variations.</li></ul><p><strong>Execution</strong></p><ul><li>On-time delivery.</li><li>Accuracy of files and outputs.</li><li>Organization of work files and assets.</li><li>Ability to manage more than one project at a time.</li><li>Responding to feedback and turning it into actual improvement.</li></ul><p><strong>Innovation</strong></p><ul><li>Providing new ideas and visual directions.</li><li>Level of research and exploration.</li><li>Leveraging AI tools and modern technologies efficiently.</li><li>Contributing to raising the team's overall creative level.</li></ul><p> </p>
Syria - Damascus
<p>1.Oversee the daily accounting activities required to maintain Syriatel general ledgers and their associated sub-ledgers.<br>2.Manage, supervise, and review the work of the Accounting Unit including (cash reconciliations, accounts drilldown, accounts receivable transactions and their reconciliations, fixed asset activity, inventory control activities, payroll, accounts payable transactions, debt activity, recording of revenue and expenses, etc.).<br>3.Oversee the recording and depositing of revenue collected by the company. <br>4.Review and approve balance sheet reconciliations and maintain/organize a set of detailed records and files to document financial transactions.<br>5.Resolve complex accounting issues in coordination with Finance Management and Financial Auditors, and support all entities in resolving operational issues that have financial impacts.<br>6.Establish, install, and direct the development and maintenance of efficient accounting systems for controlling, recording, and reporting transactions.<br>7.Review general ledger accounts, trend analysis to insure that there is no any transaction had affected to the general ledger accounts pertaining to income statement. <br>8.Set/Coordinate monthly, quarterly, and annual accounting closing activities, and produce financial statements, in addition to financial reports upon management requests.<br>9.Co-evaluate with Finance Director the financial reporting systems, accounting procedures and activities. <br>10.Coordinates with income tax auditors and represents Syriatel in related committees.<br>11.Interview candidates and provide recommendations to direct line of authority.<br>12.Manage efficient and effective allocation and utilization of resources (financial, human, physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>13.Review & approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>14.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>15.Set, develop Unit KPIs and update when needed.<br>16.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>17.Develop & maintain Syriatel Quality Management System effectively & efficiently. <br>18.Conduct Staff Meeting with team members in all regions minimum twice a year to reinforce Corporate Culture and Values and discuss team related issues and concerns.<br><br> </p>
Syria - Damascus
<p> </p><ul><li><strong>متابعة العطاءات والمناقصات</strong>:<ul><li>البحث عن العطاءات الجديدة في قطاع الشبكات والاتصالات.</li><li>تجهيز الوثائق المطلوبة بالتنسيق مع الفريق الفني والإداري.</li><li>متابعة حالة العطاءات وتقديم تقارير دورية للإدارة.</li></ul></li><li><strong>إدارة علاقات العملاء (B2B & B2C)</strong>:<ul><li>زيارة العملاء الحاليين والمحتملين بشكل دوري.</li><li>تقديم عروض المنتجات والخدمات التقنية بشكل احترافي.</li><li>بناء علاقات طويلة الأمد مع العملاء لضمان استمرارية التعاون.</li><li>متابعة احتياجات العملاء وحل المشاكل أو الاستفسارات بسرعة.</li></ul></li><li><strong>التسويق والمبيعات للمنتجات</strong>:<ul><li>التعريف بالمنتجات الجديدة (سويتشات، راوترات، أنظمة VoIP، حلول أمن شبكي).</li><li>إعداد عروض الأسعار ومتابعتها حتى إغلاق الصفقة.</li><li>تحقيق الأهداف الشهرية والسنوية للمبيعات.</li><li>التنسيق مع قسم التسويق لرفع الحملات الإعلانية على المنصات الرقمية.</li></ul></li><li><strong>التقارير والمتابعة</strong>:<ul><li>إعداد تقارير يومية/أسبوعية عن عدد العطاءات، العملاء الذين تمت زيارتهم، والعروض المقدمة.</li><li>متابعة الفواتير والدفعات (فواتير، شيكات، مشتريات).</li><li>رفع تقارير الإنجاز للإدارة مع مقارنة بالأهداف المحددة.</li></ul></li></ul>
Syria - Damascus
<p>1.Build and contribute to the ongoing development and improvement of Syriatel communication system.<br>2.Propose and plan different corporate activities that can be incorporated within advertising, promotional, events and CSR budgets in alignment with corporate’s objectives.<br>3.Manage the development and improvement of media strategy final draft, approve media plans, and maintain and ensure a coherent brand image through the different communication channels and available communication mix.<br>4.Develop communication action plan/calendar and manage its implementation as approved.<br>5.Manage the development of advertising, and promotional plans and their tools, to convey the needed key messages to Syriatel audience and contribute to increasing Syriatel revenue.<br>6.Approve all creative briefs prepared by Creative team, and provide enhancement recommendations.<br>7.Review, enhance and approve events and CSR annual plans in alignment with Syriatel strategy.<br>8.Manage the development of all E-Communication activities, social media networking, and all Syriatel websites and intranet.<br>9.Provide recommendations to the marketing brief and approve the final version that shall be presented to advertising agencies.<br>10.Manage the preparation of press conferences, review and approve press releases.<br>11.Approve the cancellation/renewal of all media providers and sponsorships contracts.<br>12.Review and approve the final new proposed panel location evaluation and the defined budget.<br>13.Approve events, exhibitions, sponsorships, and CSR initiatives based on the evaluation form, and manage the relevant planning, design and implementation.<br>14.Participate with Marketing Director in the planning of promotional items, approve samples in terms of design and quality, and ensure the proper preparation.<br>15.Propose, review, and approve new ideas to develop Syriatel products and follow up with concerned parties for proper implementation or enhancement.<br>16.Establish and maintain solid relationships with events’ organizers, charity and<br>humanitarian organizations, and all advertising and communications channels.<br>17.Interview candidates and provide recommendations to direct line of authority<br>18.Manage efficient and effective allocation and utilization of resources (financial, human,<br>physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>19.Review & approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>20.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>21.Set, develop Unit KPIs and update when needed.<br>22.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>23.Develop & maintain Syriatel Quality Management System effectively & efficiently.<br>24.Conduct Staff Meeting with team members minimum twice a year per region, and discuss team related issues and concerns.<br>25.Reinforce Corporate Culture and values by living them, communicating them to the team, and ensuring full adherence.</p>
Confidential
Syria - Damascus
<p>We are seeking a reliable, detail-oriented, and proactive Verification Officer based in Syria to conduct educational verification activities through direct visits to universities, colleges, and other educational institutions.</p><p>The successful candidate will be responsible for coordinating with university administration departments, registrars, examination offices, and other authorized representatives to obtain official confirmation of academic qualifications, including degrees, diplomas, transcripts, and other educational credentials.<br><br>Candidate is required to build a relationship with ministry of education and register company for verifictaion as an authorized partner of the ministry.</p><h3>Reporting and Documentation</h3><ul><li>Maintain accurate records of all university visits, verification requests, follow-ups, and responses received.</li><li>Update the company's designated system, tracking sheet, or case management portal with the latest case status.</li><li>Submit clear visit reports, including the university name, department visited, contact person, date of visit, outcome, and next steps.</li><li>Obtain and securely transmit supporting evidence, including official letters, receipts, and other relevant documentation.</li><li>Ensure that all records are complete, accurate, legible, and submitted within the required timelines.</li></ul><h3>Operational Compliance and Quality</h3><ul><li>Follow Validate Group's standard operating procedures, verification guidelines, confidentiality requirements, and data protection policies.</li><li>Ensure all verification activities are conducted through legitimate and authorized channels.</li><li>Maintain the confidentiality and security of candidates' personal information and educational records.</li><li>Never alter, fabricate, or misrepresent verification results or supporting documents.</li><li>Report suspected fraudulent documents, discrepancies, unusual requests, or potential conflicts of interest immediately to the concerned team.</li><li>Ensure that verification outcomes are supported by reliable evidence from the issuing institution.</li></ul><h3>Field Operations and Coordination</h3><ul><li>Plan and organize university visits efficiently to meet assigned targets and turnaround times.</li><li>Travel to educational institutions within the assigned territory as required.</li><li>Provide regular progress updates to the central operations team.</li><li>Coordinate with internal verification officers and management regarding case priorities, pending requests, and operational challenges.</li><li>Support the identification and mapping of universities and their verification procedures across Syria.</li></ul><h2><strong>Requirements and Qualifications</strong></h2><ul><li>Bachelor's degree or equivalent qualification is preferred.</li><li>Previous experience in educational verification, background screening, document collection, field investigation, or administrative coordination is an advantage.</li><li>Familiarity with Sudanese universities, higher education institutions, and their administrative procedures.</li><li>Strong communication and interpersonal skills, particularly when dealing with university officials.</li><li>Fluency in Arabic is required; working knowledge of English is preferred.</li><li>Good organizational skills and the ability to manage multiple verification requests simultaneously.</li><li>Strong attention to detail and commitment to accuracy and confidentiality.</li><li>Basic computer skills, including email, spreadsheets, online reporting tools, and document handling.</li><li>Ability and willingness to travel regularly for university visits across assigned locations in Syria.</li><li>Must be trustworthy, professional, self-motivated, and capable of working independently in the field.</li></ul><h2>Key Performance Indicators (KPIs)</h2><p>Performance will be evaluated based on the following:</p><ul><li>Number of university visits and verification cases handled.</li><li>Timely completion of assigned verification requests.</li><li>Quality, accuracy, and completeness of verification evidence.</li><li>Effectiveness of follow-ups with universities and relevant departments.</li></ul>
Confidential
Syria - Damascus
<p>About the Company</p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a <strong>Sales Operator</strong> to join a <strong>market test launch in Syria</strong>. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Syrian market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p>Responsibilities</p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements — Must Have</p><ul><li>Native or fluent <strong>Syrian Arabic</strong>.</li><li><strong>English at B1 level or higher is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p>Nice to Have</p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p>What We Offer</p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Syrian market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p>Red Flags</p><p>We will not proceed with candidates who:</p><p> </p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>
Confidential
Syria - Damascus
<p>The QA Engineer is responsible for ensuring that Jethur’s enterprise software products meet approved functional, technical, security, usability, and performance requirements before release to customers or deployment to UAT and production environments.</p><p>The role includes reviewing requirements, preparing test plans and cases, executing manual and automated tests, documenting defects, validating fixes, and maintaining clear quality evidence for every release.</p><p>Key Responsibilities Requirements and Test Planning</p><ul><li>Review BRDs, user stories, acceptance criteria, workflows, and technical specifications.</li><li>Identify unclear, incomplete, or conflicting requirements before development begins.</li><li>Prepare test plans, test scenarios, test cases, checklists, and test data.</li><li>Maintain traceability between requirements, test cases, defects, and release results.</li><li>Estimate testing effort and communicate dependencies or quality risks.</li></ul><p>Functional Testing</p><ul><li>Conduct functional, integration, system, regression, smoke, sanity, and exploratory testing.</li><li>Validate complete end-to-end workflows across Jethur modules.</li><li>Test user roles, permissions, approval workflows, notifications, reports, dashboards, and audit trails.</li><li>Verify configuration, multilingual interfaces, and responsive behaviour where applicable.</li><li>Test positive, negative, boundary, and exception scenarios.</li></ul><p>API and Database Testing</p><ul><li>Validate REST APIs using tools such as Postman or equivalent.</li><li>Verify request and response structures, status codes, authentication, authorization, and error handling.</li><li>Perform database validation using SQL queries.</li><li>Confirm data integrity and consistency across interfaces, databases, reports, and integrated systems.</li><li>Test third-party integrations and identify whether defects originate internally or externally.</li></ul><p>Defect Management</p><ul><li>Record defects with clear descriptions, reproduction steps, evidence, severity, priority, and affected environments.</li><li>Work with developers and product owners to investigate and resolve defects.</li><li>Retest resolved defects and perform impact-based regression testing.</li><li>Monitor defect ageing, recurrence, rejection rates, and leakage into UAT or production.</li><li>Escalate critical defects and quality risks before release decisions.</li></ul><p>Test Automation</p><ul><li>Develop and maintain automated tests for critical and repetitive workflows.</li><li>Support automation for web interfaces, APIs, and regression suites.</li><li>Integrate automated tests into the development and deployment pipeline where applicable.</li><li>Analyse automation failures and maintain reliable test scripts.</li><li>Recommend suitable areas for automation based on risk and return.</li></ul><p>Release and UAT Readiness</p><ul><li>Verify that the agreed scope has been fully tested before delivery to UAT.</li><li>Prepare release-level test execution reports and quality summaries.</li><li>Confirm that critical and high-severity defects are closed or formally accepted before release.</li><li>Provide a documented QA recommendation for release approval or rejection.</li><li>Support customer UAT by reproducing issues, validating defects, and coordinating fixes.</li><li>Ensure that no release is delivered to UAT or production without completing the required QA controls and approvals.</li></ul><p>Quality Improvement</p><ul><li>Participate in sprint planning, backlog refinement, daily meetings, reviews, and retrospectives.</li><li>Conduct root-cause analysis for escaped or recurring defects.</li><li>Improve testing standards, templates, tools, and processes.</li><li>Maintain reusable regression suites and product-quality documentation.</li><li>Promote early testing and quality ownership throughout the development lifecycle.</li></ul><p>Required Qualifications</p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.</li><li>Minimum of 3 years of software quality assurance or software testing experience.</li><li>Experience testing web-based enterprise applications.</li><li>Strong understanding of software development and testing life cycles.</li><li>Practical experience with test and defect management tools such as Jira, Azure DevOps, or equivalent.</li><li>Experience with API testing tools such as Postman.</li><li>Working knowledge of SQL and database validation.</li><li>Understanding of browser developer tools, logs, and basic technical troubleshooting.</li><li>Ability to create clear test cases, defect reports, and quality-status reports.</li><li>Strong written and spoken English; Arabic is an advantage.</li></ul><p>Preferred Qualifications</p><ul><li>ISTQB Foundation Level certification or equivalent.</li><li>Experience with automation tools such as Playwright, Cypress, Selenium, or equivalent.</li><li>Experience with performance testing tools such as JMeter or k6.</li><li>Familiarity with CI/CD pipelines and version-control systems.</li><li>Experience testing SaaS, GRC, governance, risk, compliance, audit, business continuity, or regulated-enterprise platforms.</li><li>Awareness of application-security testing principles.</li><li>Experience testing role-based access, configurable workflows, dashboards, reporting, and audit logs.</li></ul><p>Required Competencies</p><ul><li>Analytical and structured problem-solving.</li><li>Strong attention to detail.</li><li>Independence and accountability.</li><li>Clear written and verbal communication.</li><li>Ability to challenge incomplete requirements constructively.</li><li>Effective collaboration with developers, business analysts, product owners, project managers, and support teams.</li><li>Ability to prioritise testing based on customer impact and business risk.</li><li>Ability to work across multiple releases and customer projects.</li></ul><p>Key Performance Indicators</p><ul><li>Percentage of requirements covered by approved test cases.</li><li>Defect leakage into UAT and production.</li><li>Percentage of critical and high-severity defects detected before UAT.</li><li>Regression-test completion and pass rate.</li><li>Defect reopening and rejection rates.</li><li>Test execution completed within the agreed release schedule.</li><li>Automation coverage of critical regression workflows.</li><li>Quality and completeness of test evidence and release reports.</li><li>Reduction in recurring defects.</li><li>Accuracy and timeliness of release-readiness recommendations.</li></ul>