وظائف مدير مكتب

<p>1.Oversee the daily accounting activities required to maintain Syriatel general ledgers and their associated sub-ledgers.<br>2.Manage, supervise, and review the work of the Accounting Unit including (cash reconciliations, accounts drilldown, accounts receivable transactions and their reconciliations, fixed asset activity, inventory control activities, payroll, accounts payable transactions, debt activity, recording of revenue and expenses, etc.).<br>3.Oversee the recording and depositing of revenue collected by the company.&nbsp;<br>4.Review and approve balance sheet reconciliations and maintain/organize a set of detailed records and files to document financial transactions.<br>5.Resolve complex accounting issues in coordination with Finance Management and Financial Auditors, and support all entities in resolving operational issues that have financial impacts.<br>6.Establish, install, and direct the development and maintenance of efficient accounting systems for controlling, recording, and reporting transactions.<br>7.Review general ledger accounts, trend analysis to insure that there is no any transaction had affected to the general ledger accounts pertaining to income statement.&nbsp;<br>8.Set/Coordinate monthly, quarterly, and annual accounting closing activities, and produce financial statements, in addition to financial reports upon management requests.<br>9.Co-evaluate with Finance Director the financial reporting systems, accounting procedures and activities.&nbsp;<br>10.Coordinates with income tax auditors and represents Syriatel in related committees.<br>11.Interview candidates and provide recommendations to direct line of authority.<br>12.Manage efficient and effective allocation and utilization of resources (financial, human, physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>13.Review &amp; approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>14.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>15.Set, develop Unit KPIs and update when needed.<br>16.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>17.Develop &amp; maintain Syriatel Quality Management System effectively &amp; efficiently.&nbsp;<br>18.Conduct Staff Meeting with team members in all regions minimum twice a year to reinforce Corporate Culture and Values and discuss team related issues and concerns.<br><br>&nbsp;</p>

<p>1.Oversee the development of services and products’ addressable market, yearly targets, and marketing plans, while directing lifecycle, positioning, and performance to ensure achievement of KPIs, profitability, usage, loyalty, and customer base growth.<br>2.Drive strategic business relations with service providers, expand E-payment services, ISP products, and mobile applications roadmap, and supervise competitor analysis to recommend corrective actions.<br>3.Direct loyalty programs to reduce churn rate, enhance customer satisfaction, and champion initiatives to up-sell and expand service penetration.<br>4.Provide strategic oversight of Syriatel brand, image, and identity through media plans, campaigns, advertising channels, digital platforms, and corporate communications.<br>5.Lead the planning and execution of corporate events, ensure alignment of advertising materials with corporate identity, and champion CSR initiatives to strengthen Syriatel’s image.<br>6.Guide market segmentation, competitor intelligence, and research (quantitative/qualitative, SWOT) to identify opportunities and define penetration strategies.<br>7.Monitor the implementation of yearly master coverage plans and ensure resolution of coverage complaints, expand market share and increase revenue.<br>8.Lead international and national roaming &amp; interconnection business by managing partner relations, overseeing product development, and driving pricing/agreements strategies to maximize financial growth.</p>

<p>We are looking for a razor-sharp, highly organized professional to work directly with the Founder across a dynamic portfolio of international business and industrial projects.</p><p>&nbsp;</p><p><strong>This is not a traditional administrative role.</strong> We don't need someone to just passively manage a calendar. We need a <strong>synthesizer</strong> and a <strong>force multiplier</strong>—someone who can listen to a high-level visionary conversation, extract the mechanics of how to get it done, and build the scaffolding to make it happen.</p><p>&nbsp;</p><p><strong>How You Think:</strong></p><ul><li>Where others see a messy conversation, you see a workflow, a dashboard, and a timeline.</li><li>You are always two steps ahead, anticipating roadblocks before they form.</li><li>You distill complex, abstract ideas into clear, achievable steps for diverse teams.</li></ul><p><strong>KEY RESPONSIBILITIES</strong></p><p>&nbsp;</p><ul><li>Build and maintain intuitive project plans, dashboards, and timelines.</li><li>Turn discussions into crystal-clear next steps, tracking deadlines and KPIs with precision.</li><li>Prepare high-signal project updates and act as the follow-up engine with internal teams, suppliers, and international partners.</li><li>Actively identify delays, missing links, and blocked items, resolving them before they escalate.</li></ul><p>&nbsp;</p>

<p>Required: a Sales + Social Media Female Employee</p><p>For Dari Real Estate Investment and Brokerage Company</p><p>Located in al-Mazza</p><p>&nbsp;</p><p>Job responsibilities:</p><p>&nbsp;</p><p>Work within the office, receive and follow up with clients</p><p>Communicate with clients and respond to their inquiries.</p><p>Organize client data and follow up on their requests in coordination with the team.</p><p>It is preferred that the applicant has the desire or ability to shoot the company’s Reels content when needed.</p><p>What do we offer?</p><p>&nbsp;</p><p>Commission on sales + basic salary&nbsp;</p><p>&nbsp;</p><p>Training and qualification on work procedures before starting.</p><p>Professional and supportive work environment.</p><p>Opportunity to develop and gain experience in marketing and real estate investment.</p><p>&nbsp;</p><p>Requirements:</p><p>&nbsp;</p><p>A well-m mannered personality and good interaction with clients.</p><p>Good communication and organizational skills.</p><p>Commitment, responsibility, and willingness to learn and develop.</p><p>Preference given to familiarity with using social media; interest in content shooting is an additional advantage</p><p>&nbsp;</p><p>&nbsp;</p>

<p>Job Description: Field Representative<br>Company Name: SFO<br>Headquarters: Switzerland<br>Sector: Wealth Management and Real Estate Investment<br>Employment Type: Field-based / Frequent Travel</p><p><br>About the Company<br>We are a leading Swiss multi-family office and investment firm, providing integrated and customized solutions in wealth management, asset protection, real estate investment, and property management. Our team possesses extensive expertise in financial and tax planning, investment management, and philanthropy. We are committed to helping families and institutions protect and grow their wealth across generations.</p><p><br>Job Objective<br>SFO is seeking an ambitious and energetic Field Representative to join our team. The responsibilities of this role center on direct engagement with families, High Net Worth Individuals (HNWIs), family offices, financial advisors, and government entities across the Middle East and Europe to understand their financial needs and establish strong connections between them and our global investment network.</p><p><br>Key Tasks and Responsibilities<br>Frequent travel across the Middle East and Europe to conduct face-to-face meetings with target clients and investors.<br>Building and developing strategic relationships with investors, family offices, financial advisors, and relevant stakeholders.<br>Studying and understanding client needs in wealth management and real estate investment, and presenting appropriate solutions from the company's service offerings.<br>Representing the company professionally at conferences, one-on-one meetings, and formal gatherings.<br>Working independently to manage client relationships and pursue available growth and investment opportunities.</p><p><br>Required Experience and Qualifications<br>Education: No specific academic degree is required; the primary focus is on passion, ambition, and a constant desire to learn.<br>Languages: Excellent command of the Arabic language (English proficiency is a major advantage).<br>Flexibility and Sales: High flexibility and full availability for frequent travel. (Possession of a private car and a valid driver's license is an advantage).<br>Work Experience: Prior experience in fields such as sales, real estate, investment management, or field work is preferred but not mandatory.<br>Soft Skills: Exceptional communication and public relations skills, with the ability to work independently and take responsibility.</p><p><br>Benefits and What We Offer<br>A dynamic field-based work environment offering vast opportunities for international travel.<br>Competitive salaries and performance-based incentives.<br>Continuous on-the-job training and development programs to cultivate your skills in the wealth management and real estate sectors.<br>A promising opportunity to join a major, rapidly growing firm focused on making a tangible impact in financial and business markets.</p>

<p>Job Description:<br>Salary $200 to $300&nbsp;</p><p>We are looking for a receptionist to join our team, responsible for greeting visitors and clients, answering inquiries, organizing appointments and communications, while maintaining professional and excellent service.</p><p>Responsibilities:</p><ul><li>Welcome visitors and clients in a professional manner.</li><li>Answer phone calls and inquiries and direct them to the appropriate department.</li><li>Organize appointments and visit schedules.</li><li>Register and follow up on visitor and client data as needed.</li><li>Receive and distribute correspondence and documents.</li><li>Coordinate with various departments to facilitate client and visitor needs.</li><li>Maintain the organization of the reception area.</li><li>Perform simple administrative tasks related to reception.</li></ul><p>Requirements:</p><ul><li>Appropriate qualification.</li><li>Previous experience in reception or customer service is preferred.</li><li>Good communication skills and interpersonal skills.</li><li>Ability to use a computer and Microsoft Office programs.</li><li>Professional appearance and tact in dealing with others.</li><li>Ability to work within a team and handle work pressure.</li><li>Punctuality and professional discipline.</li></ul>

<p><strong>Job Description</strong></p><p>We are looking for a <strong>professional sales representative</strong> to join our sales team in <strong>Damascus, Syria</strong>, and contribute to business development and expanding our client base in the Syrian market.</p><p>The candidate will be responsible for developing business opportunities, acquiring new clients, managing relationships with existing clients, and following up on projects and commercial opportunities from the identification phase to deal closure.</p><p>The role requires an individual with a strong commercial mindset, high-level skills in communication, negotiation, and relationship building, as well as the ability to understand client needs and provide appropriate solutions in coordination with technical and commercial teams.</p><p>Experience in the <strong>Information and Communication Technology (ICT) market, security and surveillance systems, networking and infrastructure, or technical solutions</strong> is preferred, along with good knowledge of the nature and requirements of the Syrian market.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><ul><li>Develop and implement sales plans to achieve established sales targets.</li><li>Acquire new clients and expand the client base in the Syrian market.</li><li>Build and manage long-term professional relationships with clients and partners.</li><li>Identify and continuously follow up on new commercial projects and opportunities.</li><li>Communicate and periodically visit clients to understand their needs and requirements.</li><li>Develop sales opportunities and convert them into successful deals.</li><li>Prepare and follow up on quotations and commercial proposals in coordination with the relevant team.</li><li>Manage the full sales cycle from <strong>identifying opportunities, presenting solutions, negotiating, to closing the deal</strong>.</li><li>Manage and follow up on the sales pipeline and continuously update the status of opportunities.</li><li>Coordinate with technical teams to provide appropriate solutions for client requirements.</li><li>Monitor competitors, pricing, and market trends, and provide reports on market developments.</li><li>Retain existing clients and work on increasing business volume with them.</li><li>Follow up on post-sales projects and coordinate with internal teams to ensure client satisfaction.</li><li>Prepare periodic reports on sales, clients, opportunities, and projects.</li><li>Achieve performance indicators and monthly and annual sales targets.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li>Proven work experience in <strong>sales and business development</strong>, preferably in the ICT or technical solutions sector.</li><li><p>Experience in selling technical solutions or products, preferably in one of the following areas:</p><p><strong>CCTV, Security Systems, Access Control, Networking, ICT, Data Center, or Infrastructure Solutions</strong>.</p></li><li>Good knowledge of the Syrian market, with a preference for having a professional network of contacts with <strong>companies, contractors, consultants, security system companies, and system integrators</strong>.</li><li>Excellent communication, relationship-building, negotiation, and persuasion skills.</li><li>Strong ability to acquire clients and generate new sales opportunities.</li><li>Ability to manage the full sales cycle and achieve sales targets.</li><li>Proactive, ambitious, and results-oriented personality.</li><li>Ability to work independently and handle work pressure.</li><li>Good skills in preparing quotations, reports, and tracking opportunities.</li><li>Proficiency in using Microsoft Office and CRM/sales management software and tools.</li><li>Proficiency in Arabic, with a good command of English.</li><li>Ability to travel and visit clients within and outside Damascus as needed.</li><li>Minimum of <strong>3 years of experience in sales</strong>, preferably in the technical or security solutions sector.</li></ul>

<p>About the Company</p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a <strong>Sales Operator</strong> to join a <strong>market test launch in Syria</strong>. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Syrian market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p>Responsibilities</p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements — Must Have</p><ul><li>Native or fluent <strong>Syrian Arabic</strong>.</li><li><strong>English at B1 level or higher is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p>Nice to Have</p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p>What We Offer</p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Syrian market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p>Red Flags</p><p>We will not proceed with candidates who:</p><p>&nbsp;</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>

<p>1.Build and contribute to the ongoing development and improvement of Syriatel communication system.<br>2.Propose and plan different corporate activities that can be incorporated within advertising, promotional, events and CSR budgets in alignment with corporate’s objectives.<br>3.Manage the development and improvement of media strategy final draft, approve media plans, and maintain and ensure a coherent brand image through the different communication channels and available communication mix.<br>4.Develop communication action plan/calendar and manage its implementation as approved.<br>5.Manage the development of advertising, and promotional plans and their tools, to convey the needed key messages to Syriatel audience and contribute to increasing Syriatel revenue.<br>6.Approve all creative briefs prepared by Creative team, and provide enhancement recommendations.<br>7.Review, enhance and approve events and CSR annual plans in alignment with Syriatel strategy.<br>8.Manage the development of all E-Communication activities, social media networking, and all Syriatel websites and intranet.<br>9.Provide recommendations to the marketing brief and approve the final version that shall be presented to advertising agencies.<br>10.Manage the preparation of press conferences, review and approve press releases.<br>11.Approve the cancellation/renewal of all media providers and sponsorships contracts.<br>12.Review and approve the final new proposed panel location evaluation and the defined budget.<br>13.Approve events, exhibitions, sponsorships, and CSR initiatives based on the evaluation form, and manage the relevant planning, design and implementation.<br>14.Participate with Marketing Director in the planning of promotional items, approve samples in terms of design and quality, and ensure the proper preparation.<br>15.Propose, review, and approve new ideas to develop Syriatel products and follow up with concerned parties for proper implementation or enhancement.<br>16.Establish and maintain solid relationships with events’ organizers, charity and<br>humanitarian organizations, and all advertising and communications channels.<br>17.Interview candidates and provide recommendations to direct line of authority<br>18.Manage efficient and effective allocation and utilization of resources (financial, human,<br>physical, IT ….etc.) within the Unit consistent with goals, priorities and budget.<br>19.Review &amp; approve the Unit’s yearly budget as per the Company's Goals and Corporate Objectives.<br>20.Cascade Corporate Objectives into Unit Objectives and ensure proper alignment.<br>21.Set, develop Unit KPIs and update when needed.<br>22.Lead, develop and motivate team members to reach ultimate performance, and successfully contribute in achieving Corporate, Department, and Unit Objectives.<br>23.Develop &amp; maintain Syriatel Quality Management System effectively &amp; efficiently.<br>24.Conduct Staff Meeting with team members minimum twice a year per region, and discuss team related issues and concerns.<br>25.Reinforce Corporate Culture and values by living them, communicating them to the team, and ensuring full adherence.</p>

<p><strong>Company Name:</strong> Al-Aji Real Estate Development Company</p><p><strong>Working Hours:</strong> From 9:00 AM to 6:00 PM (Full-time)</p><p><strong>Job Objective</strong></p><p>Manage and organize the company's data and information, and prepare administrative and accounting reports using office software to support daily decision-making and ensure the efficiency and accuracy of real estate and accounting operations.</p><p><strong>Key Duties and Responsibilities</strong></p><ul><li><strong>Data Management and Development:</strong><ul><li>Collect, categorize, and periodically update data on clients, projects, and real estate sales.</li><li>Design and build advanced models and spreadsheets using <strong>Microsoft Excel</strong> to track performance and operations.</li></ul></li><li><strong>Accounting and Financial Support:</strong><ul><li>Enter and review daily financial transactions, receipts, and expenses in coordination with the finance department.</li><li>Follow up on client installments, due payments, and prepare preliminary account statements.</li><li>Reconcile financial data recorded in systems with paper documents and shifts.</li></ul></li><li><strong>Reporting and Documentation:</strong><ul><li>Draft and formulate official letters, contracts, and periodic reports using <strong>Microsoft Word</strong>.</li><li>Extract analytical and statistical reports on sales trends and real estate projects and submit them to management.</li></ul></li><li><strong>Archiving and Information Preservation:</strong><ul><li>Establish a secure and easily accessible electronic and paper filing system for all company papers and documents.</li><li>Ensure full confidentiality of company and client data and information.</li></ul></li></ul><p><strong>Required Qualifications and Skills</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in Information Systems, Office Administration and Data Processing, Commerce/Accounting, or any related field.</li><li><strong>Technical Experience:</strong><ul><li>Full proficiency in <strong>Microsoft Excel</strong> (formulas, Pivot Tables, and data organization).</li><li>Excellent mastery of <strong>Microsoft Word</strong> (formatting reports and drafting letters).</li></ul></li><li><strong>Accounting Skills:</strong> Strong knowledge of basic accounting principles, bookkeeping, and account tracking.</li><li><strong>Personal Skills:</strong> Extreme precision in handling numbers, high organizational skills, and the ability to manage time and work under pressure.</li></ul>

<p>Job Opportunity: Personal Assistant and Field Representative – SFO Company</p><p><strong>SFO</strong>, an investment firm and family office based in Switzerland, is seeking an ambitious, energetic, and organized individual to join its team as a <strong>Personal Assistant and Field Representative</strong> to help coordinate field operations, expand the professional network, and communicate with potential clients and partners in the Middle East and Europe.</p><p>About the Company</p><p>SFO operates in the fields of wealth management, asset protection, real estate investment, and property management. We provide solutions tailored to the needs of high-net-worth families and individuals, alongside investment management services, tax planning, and philanthropy.</p><p>We aim to build long-term professional relationships, provide well-researched investment opportunities, and connect our clients with our network of international investments and relationships.</p><p>Tasks and Responsibilities</p><ul><li>Execute required field and administrative tasks and follow up on them accurately.</li><li>Coordinate appointments and meetings and communicate with potential clients and partners.</li><li>Assist in building a network of relationships with business people, investors, family offices, and financial advisors.</li><li>Gather information regarding markets, investment opportunities, and real estate, and prepare clear reports on them.</li><li>Follow up on communications and requests, ensuring tasks are completed within specified deadlines.</li><li>Represent the company professionally when communicating with various entities and parties.</li><li>Be prepared to commute and travel when necessary, according to work requirements.</li></ul><p>Requirements and Qualifications</p><ul><li>Ambitious, practical, proactive personality capable of taking responsibility.</li><li>Excellent communication skills in Arabic, with a preference for those proficient in English.</li><li>Ability to organize, plan, work independently, and manage time effectively.</li><li>Flexibility and willingness to commute and travel when needed.</li><li>Seriousness, commitment, and the ability to interact professionally with different people.</li><li>Interest in the fields of investment, real estate, and business administration.</li><li>Previous experience in sales, public relations, field work, or real estate is an added advantage, not a mandatory requirement.</li><li>No specific university major is required; we focus on practical competence, quick learning, and the ability to achieve results.</li><li>Owning a private car and holding a driver's license is an added advantage.</li></ul><p>What We Offer</p><ul><li>An opportunity to work within an investment company based in Switzerland with an international focus.</li><li>Salary determined based on experience and competence, with performance-based incentives.</li><li>Practical training and continuous skill development.</li><li>An opportunity to gain experience in investment, real estate, and international professional networking.</li><li>Career development potential in parallel with the company's business growth.</li></ul><p>How to Apply</p><p>Interested candidates should send a brief CV, including an overview of their experience and skills, mentioning their city of residence and their willingness to commute and travel.</p><p><strong>We are looking for a reliable person who accomplishes tasks efficiently, takes initiative to find solutions and build relationships, and aspires to grow within a professional work environment with an international reach.</strong></p>

<p>The QA Engineer is responsible for ensuring that Jethur’s enterprise software products meet approved functional, technical, security, usability, and performance requirements before release to customers or deployment to UAT and production environments.</p><p>The role includes reviewing requirements, preparing test plans and cases, executing manual and automated tests, documenting defects, validating fixes, and maintaining clear quality evidence for every release.</p><p>Key Responsibilities Requirements and Test Planning</p><ul><li>Review BRDs, user stories, acceptance criteria, workflows, and technical specifications.</li><li>Identify unclear, incomplete, or conflicting requirements before development begins.</li><li>Prepare test plans, test scenarios, test cases, checklists, and test data.</li><li>Maintain traceability between requirements, test cases, defects, and release results.</li><li>Estimate testing effort and communicate dependencies or quality risks.</li></ul><p>Functional Testing</p><ul><li>Conduct functional, integration, system, regression, smoke, sanity, and exploratory testing.</li><li>Validate complete end-to-end workflows across Jethur modules.</li><li>Test user roles, permissions, approval workflows, notifications, reports, dashboards, and audit trails.</li><li>Verify configuration, multilingual interfaces, and responsive behaviour where applicable.</li><li>Test positive, negative, boundary, and exception scenarios.</li></ul><p>API and Database Testing</p><ul><li>Validate REST APIs using tools such as Postman or equivalent.</li><li>Verify request and response structures, status codes, authentication, authorization, and error handling.</li><li>Perform database validation using SQL queries.</li><li>Confirm data integrity and consistency across interfaces, databases, reports, and integrated systems.</li><li>Test third-party integrations and identify whether defects originate internally or externally.</li></ul><p>Defect Management</p><ul><li>Record defects with clear descriptions, reproduction steps, evidence, severity, priority, and affected environments.</li><li>Work with developers and product owners to investigate and resolve defects.</li><li>Retest resolved defects and perform impact-based regression testing.</li><li>Monitor defect ageing, recurrence, rejection rates, and leakage into UAT or production.</li><li>Escalate critical defects and quality risks before release decisions.</li></ul><p>Test Automation</p><ul><li>Develop and maintain automated tests for critical and repetitive workflows.</li><li>Support automation for web interfaces, APIs, and regression suites.</li><li>Integrate automated tests into the development and deployment pipeline where applicable.</li><li>Analyse automation failures and maintain reliable test scripts.</li><li>Recommend suitable areas for automation based on risk and return.</li></ul><p>Release and UAT Readiness</p><ul><li>Verify that the agreed scope has been fully tested before delivery to UAT.</li><li>Prepare release-level test execution reports and quality summaries.</li><li>Confirm that critical and high-severity defects are closed or formally accepted before release.</li><li>Provide a documented QA recommendation for release approval or rejection.</li><li>Support customer UAT by reproducing issues, validating defects, and coordinating fixes.</li><li>Ensure that no release is delivered to UAT or production without completing the required QA controls and approvals.</li></ul><p>Quality Improvement</p><ul><li>Participate in sprint planning, backlog refinement, daily meetings, reviews, and retrospectives.</li><li>Conduct root-cause analysis for escaped or recurring defects.</li><li>Improve testing standards, templates, tools, and processes.</li><li>Maintain reusable regression suites and product-quality documentation.</li><li>Promote early testing and quality ownership throughout the development lifecycle.</li></ul><p>Required Qualifications</p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.</li><li>Minimum of 3 years of software quality assurance or software testing experience.</li><li>Experience testing web-based enterprise applications.</li><li>Strong understanding of software development and testing life cycles.</li><li>Practical experience with test and defect management tools such as Jira, Azure DevOps, or equivalent.</li><li>Experience with API testing tools such as Postman.</li><li>Working knowledge of SQL and database validation.</li><li>Understanding of browser developer tools, logs, and basic technical troubleshooting.</li><li>Ability to create clear test cases, defect reports, and quality-status reports.</li><li>Strong written and spoken English; Arabic is an advantage.</li></ul><p>Preferred Qualifications</p><ul><li>ISTQB Foundation Level certification or equivalent.</li><li>Experience with automation tools such as Playwright, Cypress, Selenium, or equivalent.</li><li>Experience with performance testing tools such as JMeter or k6.</li><li>Familiarity with CI/CD pipelines and version-control systems.</li><li>Experience testing SaaS, GRC, governance, risk, compliance, audit, business continuity, or regulated-enterprise platforms.</li><li>Awareness of application-security testing principles.</li><li>Experience testing role-based access, configurable workflows, dashboards, reporting, and audit logs.</li></ul><p>Required Competencies</p><ul><li>Analytical and structured problem-solving.</li><li>Strong attention to detail.</li><li>Independence and accountability.</li><li>Clear written and verbal communication.</li><li>Ability to challenge incomplete requirements constructively.</li><li>Effective collaboration with developers, business analysts, product owners, project managers, and support teams.</li><li>Ability to prioritise testing based on customer impact and business risk.</li><li>Ability to work across multiple releases and customer projects.</li></ul><p>Key Performance Indicators</p><ul><li>Percentage of requirements covered by approved test cases.</li><li>Defect leakage into UAT and production.</li><li>Percentage of critical and high-severity defects detected before UAT.</li><li>Regression-test completion and pass rate.</li><li>Defect reopening and rejection rates.</li><li>Test execution completed within the agreed release schedule.</li><li>Automation coverage of critical regression workflows.</li><li>Quality and completeness of test evidence and release reports.</li><li>Reduction in recurring defects.</li><li>Accuracy and timeliness of release-readiness recommendations.</li></ul>