وظائف محلل فني - دمشق سوريا

<p><strong>Job Description</strong></p><p>We are looking for a <strong>professional sales representative</strong> to join our sales team in <strong>Damascus, Syria</strong>, and contribute to business development and expanding our client base in the Syrian market.</p><p>The candidate will be responsible for developing business opportunities, acquiring new clients, managing relationships with existing clients, and following up on projects and commercial opportunities from the identification phase to deal closure.</p><p>The role requires an individual with a strong commercial mindset, high-level skills in communication, negotiation, and relationship building, as well as the ability to understand client needs and provide appropriate solutions in coordination with technical and commercial teams.</p><p>Experience in the <strong>Information and Communication Technology (ICT) market, security and surveillance systems, networking and infrastructure, or technical solutions</strong> is preferred, along with good knowledge of the nature and requirements of the Syrian market.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><ul><li>Develop and implement sales plans to achieve established sales targets.</li><li>Acquire new clients and expand the client base in the Syrian market.</li><li>Build and manage long-term professional relationships with clients and partners.</li><li>Identify and continuously follow up on new commercial projects and opportunities.</li><li>Communicate and periodically visit clients to understand their needs and requirements.</li><li>Develop sales opportunities and convert them into successful deals.</li><li>Prepare and follow up on quotations and commercial proposals in coordination with the relevant team.</li><li>Manage the full sales cycle from <strong>identifying opportunities, presenting solutions, negotiating, to closing the deal</strong>.</li><li>Manage and follow up on the sales pipeline and continuously update the status of opportunities.</li><li>Coordinate with technical teams to provide appropriate solutions for client requirements.</li><li>Monitor competitors, pricing, and market trends, and provide reports on market developments.</li><li>Retain existing clients and work on increasing business volume with them.</li><li>Follow up on post-sales projects and coordinate with internal teams to ensure client satisfaction.</li><li>Prepare periodic reports on sales, clients, opportunities, and projects.</li><li>Achieve performance indicators and monthly and annual sales targets.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li>Proven work experience in <strong>sales and business development</strong>, preferably in the ICT or technical solutions sector.</li><li><p>Experience in selling technical solutions or products, preferably in one of the following areas:</p><p><strong>CCTV, Security Systems, Access Control, Networking, ICT, Data Center, or Infrastructure Solutions</strong>.</p></li><li>Good knowledge of the Syrian market, with a preference for having a professional network of contacts with <strong>companies, contractors, consultants, security system companies, and system integrators</strong>.</li><li>Excellent communication, relationship-building, negotiation, and persuasion skills.</li><li>Strong ability to acquire clients and generate new sales opportunities.</li><li>Ability to manage the full sales cycle and achieve sales targets.</li><li>Proactive, ambitious, and results-oriented personality.</li><li>Ability to work independently and handle work pressure.</li><li>Good skills in preparing quotations, reports, and tracking opportunities.</li><li>Proficiency in using Microsoft Office and CRM/sales management software and tools.</li><li>Proficiency in Arabic, with a good command of English.</li><li>Ability to travel and visit clients within and outside Damascus as needed.</li><li>Minimum of <strong>3 years of experience in sales</strong>, preferably in the technical or security solutions sector.</li></ul>

<p>تعلن شركة في دمشق عن حاجتها لتعيين: موظف مبيعات داخلي&nbsp; (Inside Sales Specialist)<br><br><strong>مكان العمل:</strong> دمشق - البرامكة - المنطقة الحرة.</p><p><strong>الهدف الوظيفي: </strong>بناء علاقات قوية مع العملاء، وفهم احتياجاتهم التقنية، وتحويل الاستفسارات إلى عمليات بيع ناجحة لتجهيزات الشبكات (المبدلات، الموجّهات، الخوادم، أنظمة المراقبة وأجهزة الأمان).من خلال مهارات تفاوضية واحترافية عالية.</p><p>&nbsp;</p><p><strong>المهام والمسؤوليات</strong></p><ul><li><strong>استقبال الطلبات:</strong> الرد على استفسارات العملاء عبر الهاتف، البريد الإلكتروني، ووسائل التواصل.</li><li><strong>إعداد العروض:</strong> تجهيز عروض الأسعار والمواصفات الفنية بناءً على طلب العميل.</li><li><strong>المتابعة المستمرة:</strong> متابعة العملاء الحاليين والمحتملين لإتمام صفقات البيع.</li><li><strong>تحديث البيانات:</strong> تسجيل حركة المبيعات وتحديث بيانات العملاء على نظام الـ CRM.</li><li><strong>التنسيق الداخلي:</strong> التعاون مع القسم التقني لضمان مطابقة التجهيزات لطلب العميل.</li></ul><p><strong>الشروط والمؤهلات</strong></p><ul><li><strong>التعليم:</strong> حاصل على شهادة الثانوية العامة كحد أدنى (ترحب الشركة بطلبات حملة الدبلوم أو الإجازات الجامعية والمعاهد المتوسطة).</li><li><strong>الخبرة:</strong> خبرة عمل سابقة في مجال المبيعات (يفضل من لديه إلمام عام أو تجربة في مبيعات الأجهزة الإلكترونية أو تجهيزات الشبكات).</li><li><strong>التواصل وبناء العلاقات:</strong> لباقة تامة في الحديث، مهارات استماع ممتازة، والقدرة على كسب ثقة العميل بسرعة عبر الهاتف أو وجهاً لوجه.</li><li><strong>الالتزام:</strong> الجدية في العمل، والرغبة القوية في التعلم المستمر وتطوير المهارات التقنية الخاصة بمنتجات الشركة.</li><li><strong>المعرفة التقنية:</strong> فهم أساسي لمصطلحات ومكونات الشبكات (Routers, Switches, Firewalls).</li><li><strong>المهارات:</strong> مهارات اتصال وتفاوض ممتازة، وقدرة العالية على الإقناع.</li><li><strong>اللغة:</strong> إجادة اللغة الإنجليزية (قراءة وكتابة لمتابعة الكتالوجات التقنية).</li></ul>

<p>The QA Engineer is responsible for ensuring that Jethur’s enterprise software products meet approved functional, technical, security, usability, and performance requirements before release to customers or deployment to UAT and production environments.</p><p>The role includes reviewing requirements, preparing test plans and cases, executing manual and automated tests, documenting defects, validating fixes, and maintaining clear quality evidence for every release.</p><p>Key Responsibilities Requirements and Test Planning</p><ul><li>Review BRDs, user stories, acceptance criteria, workflows, and technical specifications.</li><li>Identify unclear, incomplete, or conflicting requirements before development begins.</li><li>Prepare test plans, test scenarios, test cases, checklists, and test data.</li><li>Maintain traceability between requirements, test cases, defects, and release results.</li><li>Estimate testing effort and communicate dependencies or quality risks.</li></ul><p>Functional Testing</p><ul><li>Conduct functional, integration, system, regression, smoke, sanity, and exploratory testing.</li><li>Validate complete end-to-end workflows across Jethur modules.</li><li>Test user roles, permissions, approval workflows, notifications, reports, dashboards, and audit trails.</li><li>Verify configuration, multilingual interfaces, and responsive behaviour where applicable.</li><li>Test positive, negative, boundary, and exception scenarios.</li></ul><p>API and Database Testing</p><ul><li>Validate REST APIs using tools such as Postman or equivalent.</li><li>Verify request and response structures, status codes, authentication, authorization, and error handling.</li><li>Perform database validation using SQL queries.</li><li>Confirm data integrity and consistency across interfaces, databases, reports, and integrated systems.</li><li>Test third-party integrations and identify whether defects originate internally or externally.</li></ul><p>Defect Management</p><ul><li>Record defects with clear descriptions, reproduction steps, evidence, severity, priority, and affected environments.</li><li>Work with developers and product owners to investigate and resolve defects.</li><li>Retest resolved defects and perform impact-based regression testing.</li><li>Monitor defect ageing, recurrence, rejection rates, and leakage into UAT or production.</li><li>Escalate critical defects and quality risks before release decisions.</li></ul><p>Test Automation</p><ul><li>Develop and maintain automated tests for critical and repetitive workflows.</li><li>Support automation for web interfaces, APIs, and regression suites.</li><li>Integrate automated tests into the development and deployment pipeline where applicable.</li><li>Analyse automation failures and maintain reliable test scripts.</li><li>Recommend suitable areas for automation based on risk and return.</li></ul><p>Release and UAT Readiness</p><ul><li>Verify that the agreed scope has been fully tested before delivery to UAT.</li><li>Prepare release-level test execution reports and quality summaries.</li><li>Confirm that critical and high-severity defects are closed or formally accepted before release.</li><li>Provide a documented QA recommendation for release approval or rejection.</li><li>Support customer UAT by reproducing issues, validating defects, and coordinating fixes.</li><li>Ensure that no release is delivered to UAT or production without completing the required QA controls and approvals.</li></ul><p>Quality Improvement</p><ul><li>Participate in sprint planning, backlog refinement, daily meetings, reviews, and retrospectives.</li><li>Conduct root-cause analysis for escaped or recurring defects.</li><li>Improve testing standards, templates, tools, and processes.</li><li>Maintain reusable regression suites and product-quality documentation.</li><li>Promote early testing and quality ownership throughout the development lifecycle.</li></ul><p>Required Qualifications</p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.</li><li>Minimum of 3 years of software quality assurance or software testing experience.</li><li>Experience testing web-based enterprise applications.</li><li>Strong understanding of software development and testing life cycles.</li><li>Practical experience with test and defect management tools such as Jira, Azure DevOps, or equivalent.</li><li>Experience with API testing tools such as Postman.</li><li>Working knowledge of SQL and database validation.</li><li>Understanding of browser developer tools, logs, and basic technical troubleshooting.</li><li>Ability to create clear test cases, defect reports, and quality-status reports.</li><li>Strong written and spoken English; Arabic is an advantage.</li></ul><p>Preferred Qualifications</p><ul><li>ISTQB Foundation Level certification or equivalent.</li><li>Experience with automation tools such as Playwright, Cypress, Selenium, or equivalent.</li><li>Experience with performance testing tools such as JMeter or k6.</li><li>Familiarity with CI/CD pipelines and version-control systems.</li><li>Experience testing SaaS, GRC, governance, risk, compliance, audit, business continuity, or regulated-enterprise platforms.</li><li>Awareness of application-security testing principles.</li><li>Experience testing role-based access, configurable workflows, dashboards, reporting, and audit logs.</li></ul><p>Required Competencies</p><ul><li>Analytical and structured problem-solving.</li><li>Strong attention to detail.</li><li>Independence and accountability.</li><li>Clear written and verbal communication.</li><li>Ability to challenge incomplete requirements constructively.</li><li>Effective collaboration with developers, business analysts, product owners, project managers, and support teams.</li><li>Ability to prioritise testing based on customer impact and business risk.</li><li>Ability to work across multiple releases and customer projects.</li></ul><p>Key Performance Indicators</p><ul><li>Percentage of requirements covered by approved test cases.</li><li>Defect leakage into UAT and production.</li><li>Percentage of critical and high-severity defects detected before UAT.</li><li>Regression-test completion and pass rate.</li><li>Defect reopening and rejection rates.</li><li>Test execution completed within the agreed release schedule.</li><li>Automation coverage of critical regression workflows.</li><li>Quality and completeness of test evidence and release reports.</li><li>Reduction in recurring defects.</li><li>Accuracy and timeliness of release-readiness recommendations.</li></ul>

<p>About the Company</p><p>We are a company specializing in the production and distribution of high-quality dietary supplements. Our products are successfully sold across Asia, Africa, and Latin America. Our mission is to make daily health support simple, accessible, and affordable. We develop vitamin and mineral complexes that are easy to incorporate into everyday life, helping people maintain their health and well-being through consistent supplementation.</p><p>We are looking for a <strong>Sales Operator</strong> to join a <strong>market test launch in Syria</strong>. This is a paid project lasting approximately <strong>2–3 weeks</strong>, with the opportunity for long-term cooperation if the Syrian market is successfully launched.</p><p>This is a fully remote position managed directly by our Head Office team.</p><p>Responsibilities</p><ul><li>Process warm leads (no cold calling).</li><li>Consult customers about the product.</li><li>Identify customer needs.</li><li>Handle objections and close sales.</li><li>Confirm delivery details and customer address.</li><li>Record the outcome of every call in the system.</li><li>Make follow-up calls to confirm customer orders.</li><li>Report technical issues or other challenges to the manager.</li></ul><p>Requirements — Must Have</p><ul><li>Native or fluent <strong>Syrian Arabic</strong>.</li><li><strong>English at B1 level or higher is required</strong>.</li><li>Strong communication skills.</li><li>Interest in sales and customer interaction.</li><li>Ability to persuade and maintain productive conversations.</li><li>Responsibility and attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Personal computer, smartphone, and stable internet connection.</li><li>Willingness to record all work-related calls.</li></ul><p>Nice to Have</p><ul><li>Previous experience in a call center or telesales.</li><li>Experience working with CRM systems.</li><li>Previous remote work experience.</li><li>Experience with <strong>Cash on Delivery (COD)</strong> sales.</li></ul><p>What We Offer</p><ul><li>Fully remote work.</li><li>Part-time schedule.</li><li>Paid project lasting approximately <strong>2–3 weeks</strong>.</li><li>Paid training.</li><li>Warm leads only (no cold calling).</li><li>Ongoing support and coaching from the Head Office team.</li><li>Opportunity to join the company full-time if the Syrian market is successfully launched.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Approve Rate (percentage of confirmed orders).</li><li>Average order value.</li><li>Call quality.</li><li>Accurate and timely completion of call records.</li></ul><p>Red Flags</p><p>We will not proceed with candidates who:</p><p>&nbsp;</p><ul><li>Speak unclearly or lack confidence in communication.</li><li>Are unwilling to follow the approved sales script.</li><li>Refuse to record work-related calls.</li><li>Cannot commit to the agreed work schedule.</li><li>Are not interested in sales.</li><li>Provide false information or maintain inaccurate records.</li></ul>

<p>&nbsp;</p><ul><li><strong>متابعة العطاءات والمناقصات</strong>:<ul><li>البحث عن العطاءات الجديدة في قطاع الشبكات والاتصالات.</li><li>تجهيز الوثائق المطلوبة بالتنسيق مع الفريق الفني والإداري.</li><li>متابعة حالة العطاءات وتقديم تقارير دورية للإدارة.</li></ul></li><li><strong>إدارة علاقات العملاء (B2B &amp; B2C)</strong>:<ul><li>زيارة العملاء الحاليين والمحتملين بشكل دوري.</li><li>تقديم عروض المنتجات والخدمات التقنية بشكل احترافي.</li><li>بناء علاقات طويلة الأمد مع العملاء لضمان استمرارية التعاون.</li><li>متابعة احتياجات العملاء وحل المشاكل أو الاستفسارات بسرعة.</li></ul></li><li><strong>التسويق والمبيعات للمنتجات</strong>:<ul><li>التعريف بالمنتجات الجديدة (سويتشات، راوترات، أنظمة VoIP، حلول أمن شبكي).</li><li>إعداد عروض الأسعار ومتابعتها حتى إغلاق الصفقة.</li><li>تحقيق الأهداف الشهرية والسنوية للمبيعات.</li><li>التنسيق مع قسم التسويق لرفع الحملات الإعلانية على المنصات الرقمية.</li></ul></li><li><strong>التقارير والمتابعة</strong>:<ul><li>إعداد تقارير يومية/أسبوعية عن عدد العطاءات، العملاء الذين تمت زيارتهم، والعروض المقدمة.</li><li>متابعة الفواتير والدفعات (فواتير، شيكات، مشتريات).</li><li>رفع تقارير الإنجاز للإدارة مع مقارنة بالأهداف المحددة.</li></ul></li></ul>